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Russian speaker Customer Service Assistance for PVH (f/m/x)

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Teleperformance Portugal

2021-12-03 18:40:46

Job location London, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

If you are a great communicator who's passionate about the fashion industry, this is the perfect job for you! We're looking for pro-active and motivated people to work with PVH - the clothing multinational company that owns some of your favorite brands. You'll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you'll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

Responsibility
•Ensure an adequate response time while delivering the highest possible service;
•Assist, by phone or through written support, to any of the customer's questions and concerns regarding the service;
•Maintain excellent quality and efficiency to achieve our team targets;
•Identify and process orders that may be fraudulent;
•Provide Information regarding shipping and delivery;
•Advice our customers on a high level, providing updated help guides and meeting their individual needs.

Your Profile
•Fluent level of written and verbal communication skills in Russian;
•Good level of written and verbal communication skills in English (minimum B2);
•Social media responsiveness, including tracking and responding to customer comments;
•Ability to ensure positive delivery of messages to our customers;
•Ability to create upsell and cross-sell opportunities;
•Ability to manage in an efficient way several emails;
•Good argumentations skills;
•EU citizenship or work permit for Portugal.

Our Offer
•Excellent work opportunity in a leading multinational company;
•International career in a multicultural environment;
•Possibility of cooperation with leaders in various industries;
•Stable work and career progression;
•Long-term development opportunities;
•Private health insurance since day one in the company;
•Possibility to live in one of our apartments;
•Initial flight expenses refund;
•Annually complementary return flight to your home country (within Europe);
•Free Portuguese language courses, sport activities and organized events.

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