Salesforce Marketing Cloud Delivery Manager, Consulting

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Job description

Companies stand or fall by their technology and you'll work with clients in all industries, from finance and retail to manufacturing and energy who share this belief. What they all have in common is an understanding that future success comes from embracing the most advanced technology - and building their organisations around it.

By joining PwC's Technology Consulting team, your clients will be looking to you to help them define their journey - generating insights to illuminate innovative ideas, creating amazing experiences for customers, achieving huge cost savings or embracing new collaborative mindsets.

And you'll be doing it as part of one of the most awarded, innovative and ambitious teams in the industry. We're recognised as leaders and have alliance relationships with major technology providers - including AWS, Salesforce, Oracle, Microsoft and SAP - as well as for our expertise in cloud, cyber security, data and analytics, and RPA.

Salesforce
You'll be joining our Salesforce Consulting services team. At PwC, We believe Salesforce is a key platform for driving large transformations for our clients. This commitment means we're a Salesforce Global Strategic Partner and the fastest-growing Salesforce Consulting Partner, with a track record of delivering projects from start-ups to large transformation projects. We've won more than 35 Salesforce awards for our innovative work, as well as being rated by analysts as a Market Maker for Salesforce Globally.

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location. Our Salesforce Practice
We see Salesforce as a key platform for driving large transformation change in our clients and as one of the largest Salesforce users in the world, PwC is more than implementing for others we're living it every day ourselves. We are the fastest growing Salesforce Consulting Partner and have a proven track record in delivering the full spectrum of projects, ranging from start-ups to large transformation projects with an average customer satisfaction rating of 9.9 out of 10.
To support this rapid growth we are looking for people who enjoy the excitement of shaping new ideas and working as part of multi-disciplinary teams on complex challenges, where each project is likely to be different to the last. We are looking for candidates with the passion and commitment, intellect and experience that can enable our clients' success in the intensely competitive economic environment of the digital age.

The role

You will be part of our rapidly growing UK Salesforce Marketing Tech practice helping to shape and deliver the right outcomes for our clients. Working with our wider Salesforce practice across Business, Experience & Technology, you will deliver Salesforce Marketing Cloud projects for some of the largest brands in the UK & beyond. You will be responsible for project delivery across a range of Salesforce-related projects, with a focus on Marketing Cloud, from mid-sized rollouts to full scale digital transformation programmes. You will be fully responsible for delivery of one or more projects in our portfolio, handling the client and internal teams and will work closely with the commercial team during the presales phase. The role is multi-faceted and the proportion of your time spent on each aspect could vary from time to time. Responsibilities will vary from project to project but will include:

• Be responsible for the delivery of all aspects of PwC delivery on a project
• Where necessary work across projects in parallel
• Develop and maintain project / programme plans
• Run and be the point of escalation for project risks and issues
• Run all workstreams for your project delivery including near/off-shore when necessary
• Coach and develop the internal team on delivery processes and best practice
• Delivery to time and budget
• Develop and maintain a positive can do approach within the project team
• Coach and develop the PwC delivery team to support widening their knowledge and understanding of delivery best practice
• Ensure smooth handover from sales in to Delivery teams
• Facilitate review of proposals as necessary during the presales process
• Provide reporting of project performance

Commercial

• Supporting Presales during development of new business with new or existing clients
• Producing proposals & working with Salesforce to present proposals
• Review of proposals during the presales process to ensure proposal accuracy
• Working with the commercial team to ensure a smooth handover in to Delivery processes

Growing the Business

• Be an integral part of scaling the business through spotting growth opportunities, developing delivery centers & creating new lines of business / accelerators / market solutions
• Participate in recruitment activities where necessary
• Lead internal trainings & thought leadership across marketing tech

The Essentials:

• Obsession with delivering best in class customer experiences & leveraging modern marketing tech to transform how brands operate and communicate with their customers
• Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but you must have excellent written and verbal communication skills
• Proven consulting experience, gained with a leading professional services or systems integration firm
• Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc
• Proven experience in providing leadership on complex, digital and front-office transformation initiatives, working with and/or running mixed technical teams to deliver the work
• Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives
• Experience designing and implementing Marketing technologies
• Salesforce Marketing Cloud configuration experience including use of Journey Builder, AMPscript, SWL, automation studio, & landing pages
• Salesforce Email Specialist Certification

• Ability to travel throughout the UK and overseas

The nice to have:

• Passion for growing businesses & the challenge of being one of the global leaders in marketing technology consulting
• Wider business consulting experience in the Marketing domain
• Salesforce Marketing Cloud Social Specialist certification
• Salesforce Marketing Cloud Consultant certification
• Salesforce DMP, Interaction Studio, Datorama, Customer 360 Audiences experience
• Pardot experience
• Wider Salesforce certifications
• Other marketing technology experience (e.g. Adobe Marketing Cloud, Marketo Marketing Automation, Sitecore Experience)

• Majority of related experience gained in one of the following sectors:
  • Financial Services - Retail and Commercial Banking
  • Financial Services - Insurance and Investment Management
  • Financial Services - Capital Markets
  • Private Sector - Energy, Utilities and Resources
  • Private Sector - Technology, Media and Telecommunications
  • Private Sector - Retail and Consumer
  • Private Sector - Industrial products, manufacturing and professional services

Consulting
In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
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The Deal..... click apply for full job details