Support Officer - Homelessness

---

Job description

Job details
Posting date: 15 November 2021
Salary: £23,143 per year
Hours: Full time
Closing date: 15 December 2021
Location: Acton
Company: A2Dominion
Job type: Contract
Job reference: req1887

Summary
A2Dominion is a housing provider with a social purpose to improve people's lives. We're one of the UK's leading care and support providers.

Join our team to help people live safe, happy, and independent lives. We'll provide you with a competitive package for our sector, and whether this is your first job in care, or you have experience, we would like to hear from you. In return for your skills, experience, and motivation to help others you will receive a competitive benefits package - for further details on what this could mean for you, scroll to the bottom of this advert to learn more.

This is an opportunity to make a difference to be part of something special

This is an exciting opportunity to deliver high quality person-centred support to customers living in supported accommodation service in accordance with the Person-Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.

More about the role:

· Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.

· Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.

· Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.

· Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.

· To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary

· Handle complaints and representations in accordance with A2Dominion's policy and undertake any necessary investigations.

· Work outside of standard office hours, as required, to deliver services, following lone working procedures.

More about you:

· Kind and compassionate personality

· Willingness to learn new skills and adjust accordingly

· A good understanding of English and Maths

· Working knowledge and understanding of how to support people in achieving and maintaining independence

· Housing or Support related qualification

· Experience of providing support to diverse client groups

· Experience of working with clients experiencing substance misuse and mental health.

· Can demonstrate good communication, IT and relationship building skills

· Driving license and vehicle essential

Rewards & Benefits:

· Group Bonus - annual

· 25 days leave (Rising to 28 after 3 years' service)

· Flexible benefits - £300 allowance to spend on health and lifestyle

· Enhanced DBS and induction paid for

· £0.42p per mile used within work hours

· Uniform & PPE provided

· £500 Refer a friend bonus

· Pension scheme (with employer contributions of up to 8%.)

· Above & Beyond the Call of Duty Awards

· Bank holiday enhanced pay

· Employee Assistance Programme

· Eyes tests and Flu vouchers

Proud member of the Disability Confident employer scheme

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.