Team Leader Supported Living

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Job description

Team Leader - intensive Support Service-

(With a requirement to work over the whole service if and when required

• To take responsibility under direction of the Registered Manager for the delivery of a

bespoke service, tailored to meet the needs of adults with complex needs including

learning disabilities, mental health needs and offending histories.

• Ensure the service meets all CQC and company Quality Requirements, aiming to

achieve Outstanding.

• To co-ordinate the service ensuring all support delivered is tailored to the individual needs of each service user, is creative and inspiring, enabling individuals to achieve the highest quality of life possible and personalised outcomes.

• To ensure all documentary evidence of support is recorded to the highest standard evidencing excellent assessment, risk assessment and risk management, analysis and support planning skills.

• To actively lead the risk management and review process, ensuring risk is reviewed regularly to enable service users to take positive risks without increasing the risks they can pose to others.

• To have responsibility under direction of the Registered Manager for the operational management and quality of the service, working in close partnership with partner agencies

and other stakeholders. To ensure that the service is provided in a flexible and empowering way to meet the needs of individual service users and that the highest level of customer service is provided.

• To maintain excellent records of the service delivery, such as service user records, rotas, time-sheets, and delivered hours.

• To carry out referral assessments, support and accommodation profiles, staff matching and transition plans for new service users.

• To provide regular written feedback to your line manager including preparing Contract

Monitoring Reports.

To have a responsibility for and take part in the local bespoke on-call rota system and to follow the requirements of the on-call procedures.

Staff Management:

1 To lead and manage staff to ensure the highest levels of performance and standards of work

are achieved.

2 To co-ordinate and deploy staff resources as efficiently as possible in relation to the needs of clients and the requirements of the service.

3 To generate and maintain a customer focused ethos at all times and to ensure excellent working relationships with other professionals.

4 To ensure that all staff receive personal support, supervision and appraisals. To take

appropriate supportive and corrective action to ensure that performance difficulties are

addressed effectively.

5 To ensure staff are debriefed following all behavioural incidents and feedback any learning

into practice.

6 To ensure that staff training and development needs are identified and met. To participate in

the planning and delivery of staff training and development activities.

7 To ensure that staff understand and are committed to the values and objectives of the

service and company

8 To organise and chair team meetings.

9 To ensure the team has a good understanding of issues faced by people with complex needs

and a learning disability such as forensic issues, mental health and physical health needs.

10 To promote and nurture good practice and to brief staff regarding policy and practice issues.

To ensure effective internal communication at all times.

11 To organize and participate in the recruitment and selection of staff and volunteers under

the direction of the Service Director.

Care and Support:

12 To liaise closely with other professionals to carry out full assessments of service users

referred and working collaboratively with Care Coordinators and specialist services.

13 To ensure that all service users have Assessments and Risk Assessments that are regularly

monitored and reviewed, ensuring these are live changing documents providing excellent

guidance to staff.

14 To ensure all service users have Individual Tailored Support Plans which record goals and

aspirations and which are reviewed regularly.

15 To ensure that support provided maximises rehabilitation through community living, family

involvement, recreation, relationships and where possible work opportunities.

16 To ensure that service users receive appropriate and adequate care and support to meet

their individual needs, drawn from the full range of external services available as well as from

resources available within the project.

17 To ensure that service users are offered opportunities to maintain existing skills and that

staff work in ways that promote and maximise independence.

18 To develop effective partnerships with Forensic Support Services and other agencies, to

review risk behavior and develop appropriate risk management strategies.

19 To ensure incidents are well recorded, that staff are debriefed and to work with the

Specialist Practitioner for Transforming Care to review and analyse risk information

gathered. Ensuring changes to support are implemented in a timely fashion.

20 To work alongside the complex care team to provide information, regularly update and action any changes or requirements needed within the service.

Project Management and Administration:

21 Following the direction of the Registered Manager, evidence accountability for the overall

quality of the Project and ensure that it conforms at all times with the service specification

and the quality standards and expectations of the organisation .

22 To have a good knowledge of the variety of local resources and multi-disciplinary teams.

23 To ensure effective joint working with partner agencies and the achievement of agreed

service objectives. To ensure that each agency performs its separate responsibilities and that

excellent communications are maintained.

24 To ensure that policies and regulations pertaining to fire, environmental health, general

safety and security are understood and adhered to by all staff, tenants and visitors. To

promote a high standard of health and safety awareness. To record and investigate accidents

and incidents within the Project and to take appropriate follow-up action.

25 To encourage customer feedback and suggestions for improving services and to promote a

positive attitude to complaints. To ensure that complaints are fully investigated within the

agreed procedures of the client and that timely and appropriate action is carried out.

To ensure that the individual rights of service users are respected by staff and that service

users are offered access to sources of independent advocacy and advice.

26 To maintain effective administrative procedures and financial control systems in liaison with

Line Manager, Director and Finance Department. To ensure that all matters pertaining to

client finances are strictly managed within the parameters of company Policy 'Client

Financial Procedures' and to monitor carefully all financial arrangements and transactions.

27 To help develop and participate in monitoring and evaluation procedures. To prepare for and

contribute in the formal review of the service at regular intervals. To collect and collate

relevant statistical and qualitative information. To develop and participate in the evaluation

of outcomes for clients. To ensure that any quality assurance measures are implemented.

28 To assist the Project Manager, Area Manager and Service Director in the management of the

project budget and to liaise with the Financial Controller. To ensure that project accounting, petty cash and basic book-keeping procedures are maintained to the required standards.

Joint Working:

29 To establish and maintain good working relationships with all professionals and services in

the relevant area.

30 To contribute towards effective joint working by maintaining high standards of liaison and

communication and by participating in inter agency forums.

31 To facilitate the involvement of service users, carers and representatives in the management

and development of the service.

32 To promote the company its services and activities to service users, carers, other

agencies and the general public.

Other:

33 To provide regular verbal and written reports to the line manager, Specialist Practitioner,

Area Manager and Service Director.

34 To accept regular support and supervision from the line manager.

35 To carry out all work in a manner consistent with the aims of the project and the service

Job Types: Full-time, Permanent

Salary: £19,000.00-£27,000.00 per year

Work remotely:
* No

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