Water Regulations Inspector

Who are we?

Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km's of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

As the Water Regulations Inspector, you are responsible for the quality of water in your area. This is a field-based role, carrying out water regulations inspections in accordance with the Water Supply (Water Fittings) Regulations 1999 and the Water Industry Act 1991. The role is technically involved, requiring the inspection of water systems in all types of properties connected directly or indirectly to the water supply, specifically activities that pose a greater risk to the water supply.

This role will involve carrying out planned inspections of customers plumbing systems and activities including the following:

• Water Quality failure inspections
• Existing site inspections and new build inspections
• Water efficiency
• Approved Plumber audits
• RPZ audits
• Ad-hoc inspections

As a result of an inspection, several rectifications may be needed by the customer to make the system compliant in accordance with the regulations and therefore excellent customer interaction skills are key for this role. The inspector role is not just technical, it requires interaction with internal and external stakeholders and therefore you must be confident and possess the drive to live the visions and values of the business.

We're looking for you to:

• Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
• Have extensive knowledge of carrying out inspections and audits
• Have plumbing experience with a relevant qualification
• Produce detailed reports and interpret data by hand and using IT systems
• Be proficient in using our company IT systems and Microsoft Office software
• Have excellent communication and interpersonal skills, to clearly interact with our customers and stakeholders
• Have a full driving licence as the work will be field based within the Thames Water area

What's in it for you?

This role offers plenty of autonomy and scope and will enable you to utilise your organisational and customer service skills as well as exercising your knowledge of the industry and its regulations. You will need to be informative to customers and be able to offer assistance and guidance where needed and ensure we are working within the latest 'Water Regulations'.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites, and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We're also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women. You can find out more in our working for us section of our website.