Customer Service Advisor

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Job description

Salary: £10.24 - 10.24 per hour
Reference:

Customer Service Advisor

Working alternate late/early shifts each week.

Early shift: 5 Days out of 7 - (8am-4.30pm, Friday 8am-4pm)

Late shift: 5 Days out of 7 - (11.30am-8pm)

£10.24 per hour

Blackburn

Temporary ongoing

**YOU MUST BE AVAILABLE FOR AN IMMEDIATE START**

The Role

The main responsibility will be to provide a high standard of customer service to all customers. As an advisor you will need to be self-motivated and able to work both alone and as part of a team.
You will be first point of contact for all incoming contact via telephone, email and chat.
A keen commitment to providing excellent customer service support to consumers and your brand.
To have a good awareness of the product ranges.
To ensure that SOP's are followed and that no new procedures are altered without following the correct procedure
To ensure that neat and accurate maintenance of all data records, based on orders or contacts
To proactively solve customer queries and to maintain professional communication at all times
To manage online customers' expectations, to provide 'Best in Class' customer service.
Excellent communicator, both written and verbal, ensure response times are adhered to and consumer queries are handled in a professional approach at all times
Adopt a professional approach in all aspects of your role.

The Candidate

You MUST be Fluent in English both written and verbally.
Must have at least 2 years' experience working in a busy customer service environment
Good working knowledge of Internet and Excel.
Excellent telephone manner
Excellent written communicator
Proven problem solver
Good all-rounder in aspects of time management and priority planning
Ability to work well under pressure
Willingness to work flexible hours
Friendly / approachable
Energised / Enthusiastic / Self-assured

The Company

Our client a well-known name within the leisure industry is currently looking for a Customer Service Advisor. This world renowned organisation, established well over a century ago, remains at the forefront of its industry and is an immediately recognisable home name brand. The company continues to produce world class products which are being utilised on a global scale. This is your chance to join a well-established organisation which is passionate about producing a high quality product and continues to explore avenues for development and progression.

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website and follow us on LinkedIn.

AppH

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