Assistant Manager

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Job description

To support our Liverpool branch operations which goes from strength to strength due to the hard work and commitment of our branch staff, we are looking to welcome an Assistant Manager to the team.

Working with the Branch Manager, will ensure the local team achieve the profit and machine targets set combined with running the branch hire operation in a safe, efficient and cost effective manner.

The role of the Assistant Manager will be varied and will carry out tasks as delegated by the Branch Manager and Operational Director. Areas of responsibility will include:

Operational & Procedural:

* All aspects of safety and security of the branch assets, including people, vehicles, property, pumps and associated equipment.

* Ensuring that all branch operations comply with legal compliance and procedural requirements.

* Operation of the day book in accordance with company procedures.

* Ensure pricing parameters are adhered to.

* Following Credit Control procedures in particular to set up new accounts, and manage accounts on stop.

* Make efficient use of transport with the hub.

* Ensure transport costs, damages and losses are managed and recovered.

Staff

* Communication of local and general business matters and activities including tool box talks.

* Effective utilisation and control of hours worked, including compliance with drivers' hours regulations and tachograph requirements.

Financial

* Day to day awareness and liaison with Branch Manager regarding all financial aspects of the branch including month end routines, management of debtor queries, understanding of financial reports.

Asset Control

* Day to day awareness and liaison with Branch Manager regarding all financial aspects of the branch including month end routines, management of debtor queries, understanding of financial reports.

Customer Interface

* Internal management of specific key accounts.

* Ensure maximum opportunity is taken when talking to Customers to develop the branch knowledge base always using on and off hire questions - who/what/where/why/when.

* Maximise opportunities to "Upsell" and negotiate to ensure the best rates have been achieved.
Undertake tele sales calls to increase utilisation, especially of ready to hire equipment.

* Ensure Customers are fully aware of and comply with our terms and conditions of business.
Manage, and take ownership of Customer feedback, including complaints.

Quality, Health, Safety and Environmental

* Ensure all staff and visitors are fully aware of the QHSE procedures applicable to them.

This is a pivotal role within our branch and requires an organised self starter, a strong communicator and an individual who can demonstrate the knowledge of the hire industry. This role requires attention to detail, strong customer service skills and the ability to work with multiple work streams in an environment that at time can be demanding. A background within the Pump Hire industry would be advantageous.

Selwood are pleased to offer a competitive salary, Pension scheme, 24 days holiday + Bank Holidays, Childcare voucher scheme and free onsite parking.

This role covers Monday to Friday 40 hours a week.

Selwood support the development and training of our staff and we will provide in house courses applicable to this position.

This role is not open to Agencies - Please no calls or emails - Thank you.

The recruitment of this role will be within strict social distancing guidelines as advised by the UK Government.

We respect your privacy and are committed to protecting your personal data.

We will review your data as supplied to us as part of your application to us in relation to an open position within our business.

We will retain your data for a period of 24months, when you will be notified by us via email to give your consent for continued retention of details or your consent for your data to be removed from our recruitment system.

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