Customer Representative

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Job description

Overview:Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021! Each Interaction MattersBenefits of being a Customer Service RepresentativeOn-line recruitment process, with potential job offer within 24 hours and fully paid training28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversaryLifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing HubLife Assurance Cover & Pension SchemeLength of Service and monthly recognition awardsOpportunities for career development and progressionSkills needed to be a Customer Service RepresentativeWe are looking for the following skills and attributes:Strong verbal and written skills with the ability to show attention to detailAbility to establish collaborative customer relationships in a fast-paced environment.A good attitude and the ability to interact with lots of different people.Professional and friendly telephone mannerCustomer Service experienceExperience of working in a target driven environment to a high standard.PC skills, and the ability to navigate multiple systems competently, with ease.A good consistent typing speedTake ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.Able to work within a fast paced, engaging environmentJob OverviewStart Date: 29/11/21Salary: £18,532.80 per annum (This will increase to £19,760 following probhation pass)Location: ManchesterSite: Manchester - Martin House next to Victoria Station. Initially work from home until return to the office.Shifts: Full time 40 hours, working 5/7 days full flexibility required Monday to Friday 8am-9pm and Saturday & Sunday 8am-8pmmTraining Duration: 2 weeks training on site Monday to Friday, full attendance requiredContract: PermanentDay to day responsibilities of the Customer Service RepresentativeYou will start your day signing into your systems, making sure you are ready for the day ahead.Working on behalf of a leading global provider of insurance services you will be the first point of contact for customers with general enquiries, billing queries and customers wanting to make a claimSupporting customers wishing to make an insurance claim you will talk them through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if requiredDeliver first class customer service and through effective questioning and active listening demonstrate understanding of the customer's needs.Provide accurate, timely and expert advice and strive to achieve first call resolutionWith an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk