Medical Field Service Engineer

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Job description

About StrykerStryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.We are proud to be named the #5 World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.comWhy engineering at Stryker?At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.Need another reason to apply? Check out these 8 reasons to join Stryker's engineering team: Field Service Engineer - Initial 6 - 9 Month (FTC)(North-West England territory)SummaryTo play a leading role in supporting the on-site technical needs of Stryker customers.Perform scheduled preventative maintenance (PM) and complete repairs, as per Stryker's standards and procedures, on medical equipment from Stryker's Medical portfolio.The Field Service Engineer will be responsible for managing their own routine preventative maintenance schedule and will be responsible for conducting repairs on their territory.They will also be a requirement to commission and install equipment and to perform software and hardware upgrades on Stryker products.The Field Service Engineer will produce weekly reports to the Field Service Supervisor, will provide service reports to customers and will ensure traceability of work and Stryker products via Stryker reporting tools and software packages.The field service engineer will support other territories and team members as per business requirements. Collaborate with Sales, Customer Service, RAQA and technical support to ensure smooth service delivery, customer satisfaction and further growth of ProCare Service contracts. Build long term relationships with customers, subcontractors and team members to ensure responsiveness and superior customer service.Technical Services Responsibilities.Preventative and corrective maintenance of medical devices (meeting of SLA's)Rapid response to breakdowns (meeting of SLA's)Completion of service reports, regular and on-time updates of work orders on the database.Software and hardware upgradesCommissioning and installation of equipmentDelivery of technical training to customersDelivery of technical training to the peer groupOrganize a customer products assessment and provide an assessment reportMaintain safe working practices within the Clinical and non-clinical environmentMaintain spare part stock wherever necessaryMaintain company assets such as laptops etc. & tools in accordance with company guidelinesSales Team and Head Office SupportBuild rapport and liaise with internal customers - RSM's, local sales team and head office staffEscalate opportunities and issues as appropriate and contribute to finding solutions.Assist the regulatory bodies, RAQA department and customers to action product recalls, MHRA alerts, Field Safety Notices (FSN's) and Field Action Notices.ReportingProduce regular reports for customers and Supervisors.Ensure traceability of all field-based Stryker products through reporting toolsAttend team meetings, deliver presentations and provide regular updates on assigned tasks.Repair service levelsResponding to service issuesThe profitability of the contract service businessEquipment" up-time" metricsHappy to travel covering a wide area.Willingness to learn with long-term progression OpportunitiesDaily schedule and routinePrioritization of critical service callsContract approval (technical services approval)Education & ExperienceHNC in Electrical/Electronic Engineering or equivalent Qualification in Engineering, electronics, or medical technologies such as Biomedical Engineering is desirable.Fluency in both spoken and written (technical and medical) EnglishAdequate IT-knowledge (Microsoft Office, Outlook, Oracle, Powerplay, Impromptu)1-3 years of experience in service/repair/testing of electrical/electronic devices combined with good mechanical skillsA minimum of 1-year experience in the Hospital environment or Healthcare Service industry is desirable.Experience of working in a field service position, working within the clinical environment, working with complex medical devices and engineering experience will be appreciated.Familiarity with the appropriate national and local regulatory standardIT experience on an administrative and technical levelOur benefitsOur total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards - not to mention various social and recreational activities.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at