Business Support Adviser (FTC)

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Job description

We are Places Management, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. - providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.How do we do all this? By surrounding ourselves with welcoming people, focused people and supportive people. Our people live and breathe our SPIRIT values; we are the place for spirited people.So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 195,000 homes, manage £4 billion of assets and teach 75,000 children to swim each week.More about your roleYou will provide administrative and back office support functions to the Homes business operations including Place Management.As a Business Support Advisor you will work as part of a team liaising appropriately with other functions as required that may be located in other parts of the country. Working within a team you will be responsible for the delivery of services to customers and therefore you will ensure that relevant Service Level agreements and customer service standards are managed and met at all times.You working hours for this role will be 36.25 Monday to Friday between 9am to 5pm.PLEASE NOTE: This role is a fixed term contract expected to last for a period of 12 months. This role is based in Bamber Bridge allowing you to collaboratively however as we move out of lockdown we are trialling hybrid working, so you will be able to split your time between home and the office in Bamber Bridge.For more information please download our job profile available on our websiteMore about youTo be considered for this role you will possess previous experience working in a high-volume administrative role within a customer-focused environment and have an excellent level of attention to detail. You will have impeccable communications skills both written and verbal and able to communicate effectively and appropriately with internal and external colleagues and customers at all levels. The ideal candidate will either have experience in managing complaints or working knowledge of aids and adaptations.Strong IT skills are also essential as this role will require you to be highly comfortable and proficient in using Microsoft Word, Excel and Outlook. Candidates who have previous experience using bespoke in-house systems would be particularly advantageous. This role will require you to be an ambassador of Places for People Homes and the wider Group and therefore we welcome applications from individuals who can demonstrate in their applications and at interview a professional demeanour and positive 'can do' attitude at all times.The benefitsOur ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership - to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.What's next?If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.