Technical Advisor : Customer Service

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Job description

Customer Service Advisor - Technical SupportContract Type: Permanent (Full-Time)Location: Preston - PR22DYContract Type: Permanent (Full-Time)We have great opportunities for a number of First Line Technical Support Advisors to be the part of our award winning team. HGS is all about providing an excellent customer experience therefore we are looking for individuals who share our passion for providing a great experience!As Technical Support Advisor - You will help customers with their broadband and phone line related queries. You will run through basic diagnostics questions and tests to understand how best you are able to help them. We will provide you with all the training and support in order for you to excel in your role.You will be surrounded by colleagues who love what they do and encourage each other. The atmosphere in the contact centres is lively and fun - there's always something fun to get involved in. With our training and support, there are lots of opportunities to grow a long term career.We are looking for passionate individuals who will have: (Your Input)Excellent listening skills and understanding of a good customer experienceAble to show empathy and build a relationship with our customers to deliver a first call resolutionEager to learn and develop and continuously improve your skills/capabilityShare your ideas and help your colleagues to improve overall customer experienceBe the brand ambassador for HGS and our clientsWhat would make you successful in this role?Being able to speak and ask questions to gain an understanding of our customer's circumstancesBeing able to make rational decisions, considering client's guidelines to optimise customer satisfactionGood computer literacy and being able to navigate around our systems to ensure all details are entered accuratelyHandle customer calls in an efficient and effective mannerEnsuring all regulatory requirements are adhered to through training and complianceHours and Shift:Generally our contact centres are open between 8am and 9pm. Shifts could be any time during these hours however, we will provide you with a rota 2 to 3 weeks in advance to enable you to create a perfect work life balance.Benefits and Progression:We're committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we will provide you with excellent training and continuous support throughout your career at HGS. 20 Days holidays + Bank Holidays (increasing up to 30 days) Company pension scheme Employee referrals scheme £300 for each successful referral Onsite Gym Discounted canteen facility Yearly salary reviews Discount across high street retail and electronic stores through Perkbox including cinema discounts at Odeon, Vue, Cineworld and Picture House; discounted days out for places like Alton Towers, Merlin Theme Parks, Virgin Experience Days, Sea Life Centre and much more.Due to the nature of the role, all successful applicants will undergo a reference check, DBS check, CIFAS and credit check as part of the new starter process.Hinduja Global Solutions (HGS), is an award winning outsourcing company. We offer business process solutions for more than four decades. A leader in customer experience management, HGS' mission is to optimize the customer journey to make its clients more competitive.Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS' mission is to optimize the customer journey to make its clients more competitive.HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.