Please scroll down, To apply

IT Service Desk Manager

hiring now

Hays

2021-12-03 19:00:05

Job location Manchester City, Manchester, United Kingdom

Job type: fulltime

Job industry: Other

Job description

IT Service Desk Manager - World Leading Solutions and Service provider - Manchester to \u00A345,000!

Prestigious opportunity with a Global, World leading solutions and services provider to the Security sector, for an IT Service Desk Manager.

Dedicated to a number of high profile clients, as our IT Service Desk Manager will be responsible for:-

* Managing the day to day operation of the 24\/7 IT Service Desk
* Prioritising and managing the lifecycle of incidents and service requests
* Establishing and maintaining relationships with key stakeholders
* Monitoring and managing KPIs and SLAs, providing in-depth Reporting
* Management of a team of 10 Service Desk Analysts
* Assist in building a Service Desk strategy providing ideas to develop the Service Desk

If you are an experienced Service Desk Manager with a combination of any of the following skills, then LETS TALK!

* Previous experience in a 24\/7 Service desk environment
* Expertise in leading and managing a team of Service Desk Analysts
* Stakeholder Management skills
* ITIL v 3 knowledge
* Experience in detailed reporting, KPI and SLA management
* Ability to work on call one week in four\/five

Please click to apply for this role, we welcome your application!

I am a Business Director for Hays Technology, specialising in Infrastructure for the North West, helping tech professionals develop their careers and ensuring organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery - I thrive on delivering for our clients.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Inform a friend!

Top