Customer Service Advisor

Job description

Position; Customer Service AdvisorLocation; Didcot, OxfordshireSalary; £20,000 per annumAbout the role;Planet Recruitment has registered a new opportunity for our client based in Didcot on temporary contract until April 2022 (with the possibility of being extended). The successful candidate will have customer service experience and great communication skills.Responsibilities;To deal with all telephone communications from consumersTo log or decline new claims correctlyTo provide consumers with an update on their existing claims and notes added accordinglyTo be able to raise new leads for the techniciansTo ensure that all calls audits meet the minimum score of 90%To ensure that all calls are answered within our agreed service levelsTo process web claim forms within 5 working daysPerform other duties as assigned by the Team ManagerEssential experience;Proficient in Microsoft Office applications - Word, Excel, PowerPoint, OutlookExcellent communication skillsExcellent customer service skillsGood attention to detail and accuracy when entering information onto SAS (Internal computer system)Ideally available immediatelyCommutable locations;Didcot, Abingdon, Harwell, Wantage, Wallingford, Oxford, CholseyKey words; Customer Service Advisor, Customer Service, Customer Support, Retail, Hospitality,INDCOMPlanet Recruitment is acting as an Employment Business in relation to this vacancy.