Hard Services/FM Manager - PFI

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Job description

We are currently working with a leading Facilities Management provider to recruit a Hard Services Manager to manage to engineering teams on a large PFI portfolio in the Oxford area

Job Outline:

To work as part of the FM team undertaking a range of duties and tasks supporting the direct operational activities of the Contract comprising but not limited to Direct Staff Costs, Consumable Asset Procurement, H&S Advice, Subcontracted Service Provision, and develop value for money utilisation of the fixed asset base

Co-ordinate and develop the mobile engineering team

Ensure delivery of hard FM Services in order to meet the Contractor's contractual Service Requirements and Contractor policies.

Responsibilities include:

Provide support for the Account Manager on all aspects of Hard FM Services and act as Deputy where required

Act as a point of contact for Service users and attend meetings/presentations including school review meetings, SPC and Key Stakeholder meetings etc. as required maintaining good customer relationships. Liaison with School Business Managers and SPC (Imagile) to ensure an effective and cooperative working partnership

Manage and monitor performance of Hard FM Services to contractual SLAs and KPIs, and ensure that H&S and technical audits are periodically carried out

Daily monitoring of Concept system Open Task Report; ensuring all tasks logged in line with agreed protocols; liaise with Facilities Manager (SFM) and Site Managers to chase and close tasks within the required rectification times to minimise possibility of incurring performance penalties

Compile a statutory maintenance and life safety system tracker(s) and report of progress of key maintenance activities

Provide advice on contract interpretation and implementation

Provide focal point for energy management for contract including management of the BMS systems

Monitor budget against actuals for Hard FM Services, including but not limited to Direct Staff Costs, Consumable Asset Procurement, H&S Advice, and Sub-contracted Service Provision

Ensure speedy resolution of damage, misuse and vandalism works informing Facilities Manager (Soft FM) to facilitate recharging applications. Produce monthly statistics and damage reports for monthly performance report

Manage small work/ANC and ensure process is complied with and tracked. Assist with preparation of work schedules, costs and quotes for requested works. Manage invoicing applications through Commercial Admin Support and produce monthly statistics and variations reports for monthly performance report
Appointed person in respect of the following but not limited to Fire Safety, Water Hygiene, Asbestos, and Lightning Protection, Working at Heights, F-Gas, Pressure Systems and LOLER. (Appointed in SHE Matrix)
Essential Responsibilities:

Technical competence within Facilities Management (Hard FM)
Operational experience within Facilities Management (Hard FM)
Working to service performance KPIs
Working knowledge and experience in H&S legislation and compliance obligations
Working knowledge and experience in Risk Assessments, Method Statements and
Permit to Work procedures
Contract interpretation, preferably PFI
Line management experience
Budget management
Client-focused
Excellent verbal and written communication skills
Ability to work to deadlines, balancing different priorities and coping with fluctuating workloads
IOSH Managing Safety
Experience of CAFM system
IT literacy in Microsoft suite
Full driving licence with Category Part BE
To hold relevant DBS clearance and to meet vetting procedures