EAP Telephone Councillor

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Job description

\u00A3178.50 Per Day
3-month contract (Out-of-scope of IR35)
Remote working

Your new company
Established in the late 1900's, this global managed health care company is going from strength to strength and has rapidly grown significant market share across the UK. They provide life-changing products and solutions necessary to streamline and improve services to the UK's healthcare industry. For those who want to invent the future of health care, here's your opportunity. We're going beyond counselling services and verified referrals to behavioural health programs integrated across the entire continuum of care. As such we now require 4 EAP telephone councillors to cover 4 independent working shifts. (Work patterns at the end of this advert)

Your new role
You will be making a direct and instant impact by taking inbound calls, providing telephonic assessment and solution focused consultation to clients regarding their behavioural health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorisation and referrals for routine and crisis callers.

What you'll need to succeed
To ensure your success in this role you will have previous experience in a EAP telephone counselling role. Ideally you will have an accreditation to a recognised counselling and\/or psychotherapy governing body or have relevant counselling qualifications. In-addition, Microsoft Office Suite skills and the ability to learn Case Management Systems or other healthcare platforms is essential.

What you'll get in return
The successful candidate will work remotely on a permanent basis to fixed shifts, giving you the consistency needed to fit the role alongside your other professional commitments. You will also receive a structured training and on-boarding programme, and all the technology, tools and knowledge to excel in your role.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Shift Pattern

Shift 1:
Saturday 10:00 - 18:15
Monday 10:00 - 18:15
Tuesday 10:00 - 18:15

Shift 2:
Saturday 10:00 - 18:15
Tuesday 10:00 - 18:15

Shift 3:
Monday 14:45 - 23:00
Friday 14:45 - 23:00

Shift 4:
Sunday 10:00 - 18:15
Tuesday 14:45 - 23:00
Wednesday 10:00 - 18:15
Shift 1:
Saturday 10:00 - 18:15
Monday 10:00 - 18:15
Tuesday 10:00 - 18:15

Shift 2:
Saturday 10:00 - 18:15
Tuesday 10:00 - 18:15

Shift 3:
Monday 14:45 - 23:00
Friday 14:45 - 23:00

Shift 4:
Sunday 10:00 - 18:15
Tuesday 14:45 - 23:00
Wednesday 10:00 - 18:15

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