Kit Booking Specialist

Job description

About StrykerStryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.We are proud to be named the #5 World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.comWhy customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)Kit Booking SpecialistGroup: EuropeDivision: United KingdomBusiness Unit and Sub Business Unit: Operations, Loan Kits (Customer Service)Location: NewburyThe Job's MissionEverything we do at Stryker evolves around our customers. It is in our mission, it is in our DNA and each single day we aim to satisfy our customers to the best of our ability.The Customer Service team is a critical component directly impacting our customer experience. We listen and speak to customers, we communicate and collaborate, we are professional, reliable and follow-up proactively to ensure a seamless and effortless customer experience and by delivering our service commitments.The main function of the job is to complete order queries, check availability for future requests, and arrange the logistical movements of loan kits whilst adhering to regulatory requirements along with considering cost implications and business priorities. There will also be the need to respond to email queries, manage reports and raise invoices/credits in response to the original orders.Key Activities & AccountabilitiesThe Kit Booking Specialist is responsible for:Setting Direction:Being able to prioritise more/less critical activities and tasks; adjusts prioritiesEnsuring actions, decisions, and priorities reflect the commitment to the mission and strategyUnderstanding how decisions impact customers/marketsBe a specialist in departmental processes - updating and notifying of any required changes to Work InstructionsBuilding Organisational Capability:Successfully implementing new ideasSupporting and maintaining our continuous improvement cultureAccepting feedback openly, modifying behaviours to achieve resultsWorking collaboratively across functions and divisions to achieve goals; both internal and external teams. Inclusively loan kit inspection team, Stryker sales teams and loan kit couriersInspiring Others:Be an active, inspirational role model of the Stryker Service CommitmentsFollow through on commitments, demonstrating consistency between words and actionsSupport and help drive team engagementDelivering Results:Effective communicationEnsure priorities are completed and the business needs are metMeeting or exceeding performance objectivesUtilising data and financial measures to support decisions; Power Bi/SFDCOutputs and deliverables focus on customer impactDeveloping Talent:Accept feedback openly, and demonstrate changes because of the feedback - through use of personal development planConsciously and purposefully learning from experienceAssist with the induction of new startersEducationA Levels or Higher (or equivalent)ExperienceEssentialPrevious Customer Service RoleExamples of teamworkDesirablePrevious roles within fast paced and dynamic environmentWorking both remotely and within office locationsExperience within health/medical device industryStrong knowledge of IT systems & tools and their implication for business processes (Oracle preferred).Any other aptitude/skill requiredAbility to communicate in a highly effective manner, whilst recognising the requirements of the audience. They must be able to work on their own initiative, whilst recognising the requirements across the team to ensure active participation which enables the team to be organised according to workload, priorities, and business demands.CompetenciesDecision Making/Judgement - Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately.Relationship Builder - Builds and maintains relationships within the team and across the wider organisation.Excellent communication skills.Proactive - Has a pro-active and independent personality, and ability to manage their own workload and prioritise appropriatelyStrong internal drive and motivation to make a difference and add value to an organisationOur benefitsOur total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards - not to mention various social and recreational activities.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at