Customer Insight Executive

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Job description

Customer Insight Executive \u00A322,000 - \u00A323,000 Telford

Your new company
Hays are working with a national distribution company located in Shrewsbury this is a dynamic company with a family friendly ethos.

Your new role
In this role you would undertake necessary support and assistance to external sales representatives to enable the retention and development of existing customer accounts
Duties will include:

* Proactively speak to customers on a daily basis.
* Book face-to-face meetings with customers.
* Supporting the relevant external sales representative by developing and maintaining relationships with personnel at all levels
* Be a pivotal point of contact internally to ensure smooth running of processes for customers within the relevant territory.
* Represent the company to the customer in a professional and efficient manner through effective account management techniques, telephone and email contact.
* Ensure the timely delivery of sales proposals\/quotes and solutions to meet customer needs and objectives.
* Prepare and present necessary customer spend and analysis reports as and when required to include and not limited to; customer, profit, back order, and rebate reports.
* Attend meetings as and when required including and not limited to; weekly and quarterly sales team, operations and tender meetings.
* Follow up of quotations, proposals, samples etc to customers as and when required.
* Support on training and inductions for new starters within Insight Team.

What you'll need to succeed
My client is looking for the following:

* Secondary education with at least 4\/5 GCSE passes (A-C), and further education at NVQ level or higher.
* Proven track record of proactively working with customers on a daily basis with particular emphasis on telephone techniques

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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