Credit Controller

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Job description

Vacancy for Credit Controller based in Cannock, potential homeworking available, required to work in our friendly, hardworking and established team. Our employees are key to our business and our values reflect this on a daily basis which enables us move our already successful, well-established business forward. We offer:

• Attractive competitive salary
• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with the ability to gain 'quirky perks' eg late starts, early finish, long lunch, coffee and /or lunch on us.
• Employee Assistance Programme - includes fitness classes, podcasts, advice toolkits and confidential counselling service.
• Retail Discount Scheme across many major high street stores, hospitality venues, holidays and days out etc.
• Cycle to Work Scheme
• Career opportunities are available throughout the business - across our 27 branches within the UK and Ireland.
• Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
• Auto Enrolment Pension Scheme
• Life Assurance

Having a good standard of education including maths and English, a good telephone manner and proven experience of working within a similar environment you will have a professional, first class customer first approach with the ability to confidently work both well in a team and also using your own initiative. You will need to take a pro-active role in managing and collecting debt of customers, keep accurate records, and to work effectively and efficiently to ensure appropriate credit checks, follow ups and if necessary action legal proceedings. The main duties of the role include:

• Having responsibility for a group of accounts to manage and ensure any debt is collected as quickly and efficiently as possible.
• Following the customer accounting process, ie evaluating new credit requests, setting up terms and conditions of credit, reviewing customers credit ratings, follow up payments, processing and reconciliation of invoices.
• Professionally responding to both customer and FSW branch queries in a timely manner by telephone and / or email. On occasion, this may require you to attend customer offices to resolve issues.
• Following up on customer payment due dates to ensure payment is received.
• Ability to confidently negotiate re-repayment plans with customers when required and ensuring plans are adhered to.
• Checking and posting of statements to the credit control system, and to prepare statements of accounts in excel on a monthly basis.
• Work accurately and with an eye for detail when raising credits to ensure all information is up to date and correct before raising the credit.

The successful candidate will be required to assist other members of the team when required and whilst there is the opportunity to work from home, you must be able attend the office in person for team meetings, training, one to one meetings etc as and when required.

FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. Having celebrated our 50 year anniversary in 2015, we have 27 sites throughout the UK and Ireland and are continuing to grow.