Applications Engineer

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Job description

Our client is a fast-growing specialist imaging equipment manufacturer based in East Sussex. The company has 20 employees and is part of the Scientific Industries group of companies. The growth of the company has created the need to hire an Applications Engineer to add to the team.
Our client develops and manufactures a wide range of camera products and x-ray instrumentation equipment. The role is to work directly with customers to understand their specific technical requirements and ensure that the appropriate Photonic Science products are offered to provide them with an optimal solution. Tasks include pre- and post-sales support and providing customer feedback into the company to assist with quality and productivity improvements.

* The sales department contributes to the overall achievement of yield and quality KPI targets
* The role involves direct customer interactions, including in person meetings
* Occasional travel may be required
* The role is Monday to Friday working within office-type hours.
*1.**Operational Duties*
Pre-sales customer support to select product and develop specification
Post-sales customer support to assist with product installation and operation
Customer training
Creation and maintenance of product manuals and datasheets
Creation and maintenance of application notes
Providing customer feedback to Sales and Engineering teams
Maintaining demonstration equipment
*2.**Production Support and Quality Control*
Collaborate in team-based development projects
Assist QA with customer metrics
Ensure equipment compliance with current standards
Support production personnel as required
*3.**Ad hoc*
The role may include other reasonable duties/tasks from time to time.
*Key Interfaces*
Other engineers to share opinions and problems
Sales staff
Drawing office (for design input, lessons learned etc.)
Management team
To be successful in this role as an application engineer, you will require the following skills and qualifications
*Qualifications*
Degree in Engineering or Physics
*Experience*
2 years minimum experience in complex photonic systems including x-ray, SWIR, sCMOS and intensified cameras
*Knowledge*
Camera systems
Customised products for scientific, industrial or defence applications
X-Ray equipment
Analysis software
*Skills & Abilities*
Excellent verbal and written communication skills
Data Analysis and presentation
*Personal Qualities*
Analytical problem solver
Excellent personal organisation
Dynamic, positive, enthusiastic and possess the ability to think laterally and act through reasoned decision making
Ability to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality
Willingness to learn, improve and adapt