Field Care Supervisor

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Job description

We have a rare opportunity for a Field Care Supervisor to join the team within our well-established Home Care Company.The role of the Field Care Supervisor will usually be office based for 2 days and the remaining days either office based or out in the field depending on the business or care service requirements.Main responsibilities:Accept, allocate and process new referrals for care and support promptly.Process changes to clients care and support plans.Make sure there is sufficient cover to deliver care and support on time.Monitor the allocation of carers to maximise efficiency whilst supporting them using IT systems.Work with the office team to maintain up to date electronic and handwritten records.Work within the Care Team and other health and social care professionals to deliver high quality home care services and to make improvements where necessary.To monitor work standards of care staff by undertaking spot checks, supervisions and observations.Carry out client reviews on site and by phone.Ensure all paperwork in the client's files has been completed and client information recorded in line with company policies and procedures.To report to the manager on any aspect of the client's care, which in the view of the Care Supervisor warrants investigation or urgent action.To assist within the office when required and cover holidays and sickness.About you:The following qualities are considered essential for the role of Field Care Supervisor.At least 3 years' experience working in the care industry.A care qualification equivalent to NVQ Level 3 or higher.Ability to demonstrate good communication skills both written and verbal.Caring and sensitive to the needs of others.Excellent working knowledge of the day to day requirements of domiciliary care work.Able to work on your own and use your own initiative.You must have the right to work in the UK, a full driving licence and the use of a car.You will be required to undergo a full enhanced Disclosure and Barring Service check for this role.The position is full time (40 hours per week), plus out-of-hours on-call responsibilities which are shared amongst the Care Co-ordination Team.