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2nd Line Engineer

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Hays DT - Midlands 17.00 British Pound . GBP Per hour

2021-12-03 08:59:17

Job location Alcester, Warwickshire, United Kingdom

Job type: contract

Job industry: I.T. & Communications

Job Contact: Niamh Bradley

Job description

2nd Line Support Engineer, Desktop Support Engineer, Deployment Engineer, 2nd Line Helpdesk Analyst

Hays Technology is looking for a 2nd Line Support Engineer to join their clients growing team. This 3-month contract role is based in the Warwickshire area, is full time, inside IR35 and requires an immediate start!

What you will be doing:

  • Assisting management with Ad-Hoc requests ranging from software troubleshooting to hardware installations
  • Providing prompt 2nd line support onsite or remotely to ensure operational problems are resolved in a timely manner
  • Supporting business networks and PC's remotely or onsite
  • Completing ticket management and troubleshooting across all users/products assistance in any project work when needed/supporting colleagues with any queries
  • Taking escalated calls from staff within the organisation
  • Providing excellent customer service at all times
  • Carrying out daily client systems checks, reporting to IT Manager where necessary
  • Pre-building PCs/Laptops
  • Preparing and building technology equipment as required
  • Running daily checks on back-ups
  • Resolving 1st and 2nd line support calls
  • Logging all calls on the call logging system
  • Responding to enquiries from staff and helping them resolve any hardware or software problems
  • Administration of Windows Server 2012 and above
  • Checking all requests are dealt with adhering to company procedures

What skills we are looking for:

  • Windows 7/10
  • Office 365
  • HyperV
  • MS Exchange
  • Network fault finding diagnostics
  • AD
  • Infrastructure
  • Remote desktop Servers
  • Networking protocols
  • VMWare
  • Antivirus
  • SCCM

What you will get in return:

  • Potential hybrid working
  • Inside IR35
  • £16-£17 per hour

Please click to apply for this role, we welcome your application!

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