Apprentice Customer Care Representative

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Job description

*Are you looking to start your career in Customer Service whilst gaining a Level 2 Customer Service Practitioner Apprenticeship?*

FedEx are looking for people-focused Apprentices to join their team of Customer Care Representatives, who together provide advice, services and solutions for our Customers. As an Apprentice Customer Care Representative, you will be providing an outstanding service through our voice, chat and email customer contact channels.

The FedEx Apprentice role is a fantastic opportunity to start a career with us. The journey will involve learning our frontline voice, chat and email contact channels, as well as days shadowing management and joining project meetings in order to obtain a real understanding of the Care Centre as a whole.

If you are passionate about providing an outstanding customer experience and looking to start your career within this industry then please apply, all applications will be considered. We will provide all training required and ensure that you are fully supported and guided throughout your Apprenticeship journey.

*What we will offer you*
* Attractive Apprenticeship salary of £17,374.50
* A starting balance of 23 holiday days, accruing additional days with length of service
* Structured career progression
* Pension
* Fun working environment
* Free onsite parking
* Health scheme
* Life assurance (4 x annual salary)
* Corporate benefits

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

*As an Apprentice you will be completing a Level 2 Customer Service Practitioner Apprenticeship with Babcock Training. This will involve a Regional Trainer visiting you on a regular basis to deliver the training and guide you through your apprenticeship.*

Whilst on the apprenticeship you will be entitled to an NUS card

*Future Prospects *

On successful completion of the Apprenticeship your position will be made permanent with the wage increasing.

*Skills required *

Be computer literate and can easily navigate between different screens/systems
Have a positive attitude which is customer and team focused
Be adaptable to change and flexible in your approach
Have excellent written and verbal communication skills

*Qualifications required *

None required as full training will be delivered.

*Personal qualities *

We are looking for someone who is confident, empathetic, has a friendly personality and passionate about providing great customer service!

Expected start date: 07/01/2022

Job Types: Full-time, Apprenticeship

Salary: £17,374.50 per year

Schedule:
* 8 hour shift
* Monday to Friday

Work remotely:
* No