Processing Support Advisor

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Job description

We are the world's leading learning company with more than 20,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.

The Role

To observe candidates taking the Versant English language test online. Candidates will either be applying for or renewing their licence to work as a taxi driver with a local authority, and may not have English as their first language. This post is expected to last up to 3 years and will require up to 20 hours of work per week, (but may be as little as 2). This will be a work from home position in which a laptop will be provided.

This role will consist of:

· Checking candidate's ID

· Observing the candidate completing the test is being via video link

· Noting any indication of dishonest conduct or suspicious behaviour

· Supporting candidates to resolve any IT issues they may experience

The Person

The successful candidate will be able to demonstrate:

· Ability to communicate effectively with others

· Good general IT skills

· Dependability

· Attention to detail

· Ability to remain focused at all times

· Flexible with working pattern

· Able to commit to varying hours per week (up to 20)

· A good understanding of Microsoft Teams and ability to help candidates with this

Working Pattern

Working pattern for this role will vary up to 20 hours per week, currently between 10am and 4pm Tues-Thurs. Candidates must be fully flexible with hours.

There may be significant variation in hours for this role depending on the number of applications received. Hours may be lower than expected in Nov / Dec, but will be increasing in the new year.

How to apply

If you wish to apply for this position, please click "apply" and submit a copy of your CV along with a covering letter. Candidates who are successful at the application stage will hear from us within 10 working days and invited for an interview.

Diversity and Equality

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ+ employers in the UK.

We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.