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Customer Experience Analyst/COMPLAINT HANDLING/Complaints Management and Fulfilment

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GIOS Technology Limited

2021-12-03 08:52:24

Job location Leeds City, Yorkshire, United Kingdom

Job type: contract

Job industry: Accounting

Job Contact: Kamal

Job Duration: 6 months

Job description

We are hiring for Customer Experience Analyst/Complaints Management and Fulfilment

Location: Remote/Leeds

Highly preferred skills: Customer Experience/COMPLAINT HANDLING/Complaints Management/Fulfilment/client/customer services

Job Description:

MUST HAVE PREVIOUS EXPERIENCE OF COMPLAINT HANDLING

Strong administration skills in a client/customer services environment.
A passion for excellent customer service with strong communication skills including accurate clear written skills and good telephone skills and manner
Ability to analyse information and make decisions within appropriate procedural and policy framework
Work with multiple teams, both internal and external to ensure timely and quality response to and fulfilment of all complaints
Complete fulfilment, response to and closure of complaints, ensuring quality, accuracy and customer experience is foremost in all communications and interactions with customers
Personally owning and managing all assigned complaints, liaising with the appropriate teams and stakeholders to drive the resolution of issues.
Daily/weekly monthly reporting as required
Service Improvement activities for the team

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