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Planner

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Confidential 25000.00 British Pound . GBP Per annum

2021-12-03 07:32:31

Job location Triangle, Yorkshire, United Kingdom

Job type: temporary

Job industry: Engineering

Job description

As a Planner you'll play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customer's request. Planners are responsible for ensuring engineers shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers.

Responsibilities:

* Prioritise workload based on contract, geographical location and skill

* Capacity management reviewed daily to ensure our engineers are productive and our customer appointments are not broken

* Make a high volume of outbound calls to our customers to plan in their servicing

* Manage your daily compliance order book effectively in order to achieve the compliance financial budget weekly

* Manage contractual servicing so that we adhere to SLAs whilst keeping our customer's safe

* Maintain effective planning through continual communication with Planning TL/Expert and ROMs

* Liaising with our customers daily to provide solutions to requests in an efficient and professional manner

* Develop and maintain good working relationships with internal and external customers and colleagues

* High standard of house-keeping and time keeping

Knowledge & Skills:

* Confident communicator

* National geographic knowledge

* Strong organisational skills

* Self-motivated with high attention to detail

Experience:

Essential -

* Experience of working in a planning role, or similar

* Experience of working in a customer-facing position

Desirable -

* Have worked in a commercially driven environment

Personal qualities (the way you think and act)

Essential -

* The ability to work successfully in a target-based environment

* Must have the ability to make decisive decisions in a timely manner

* Team player with a can do attitude

Desirable -

* Understanding of workload requirements based on job volume

Qualifications

Desirable -

* GCSE English and Maths A-C grade (or equivalent)

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