Senior CRM Specialist

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Job description

Who we are

A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. The special object you've been searching for, or a new and unexpected interest you never thought you'd have: the more you look, the more you'll find. And at Catawiki, there's always more to the story. Every day sellers submit thousands of objects to sell on Catawiki. Our 240+ in-house experts review and select only the best to auction.

Our mission is to connect passionate enthusiasts with the objects that tell their stories. As Europe's fastest growing online auction platform, we help over 10 million people discover new treasures every month. This means we are continually growing and always on the lookout for new talent!

Born and raised in The Netherlands, we started in 2008 and have since grown to over 750 Catawikians, working across 7 international offices, while maintaining our start-up mentality every step of the way. In December 2020 we received a new €150m investment round led by Permira and are excited to be growing our team and business further across the world.

What you'll do
As a Senior CRM Specialist , you are in charge of the campaign strategy for your vertical (i.e: buyer or seller) as well as the creation, optimization and result of all CRM adhoc campaigns or automated user journeys. The channels you will use include Email, app/web push notifications and programmatic. Based on qualitative and quantitative studies, as well as your own 'personification' of a Catawiki buyer, you exactly understand what we should communicate when to who and translate that into appealing, relevant and conversion increasing messages.

Your strategies and campaigns will drive:
Onboarding and activation of new Catawiki users
Customer Lifecycle Management conversions
Retention and repeat buyers
Reactivation of snoozing and dormant users

You will be part of the Marketing CRM team, and you will work closely together with Product Management teams.

What you'll bring
5 - 8+ years of CRM experience
Good blend of strategy with operational delivery experience, and comfortable taking on a role which requires both aspects
Strong experience in building campaigns in e-CRM tools
Strong analytical skills and passion for using data to drive campaigns
Good knowledge of email deliverability best practices
Good understanding of user segmentation
Understanding of HTML is a plus
Be technically minded with a creative eye
Hands on attitude
Analytical Thinking
Strong expertise in CRM
Stakeholder Management
Goal setting and planning

Here's what we can offer you

This is your chance to become part of a fast but sustainable growing tech company! You will have an exciting role in a young, fast-growing, dynamic & international organisation. You'll be part of an enthusiastic, highly motivated team of 500+ international Catawikians; you'll have big responsibilities and can really create something. Additionally you can expect:

Working with top notch marketers acting on a champions league level in a super complex dynamic environment; you will learn a lot!
A diverse and international team with over 50 different nationalities.
A great office located in the heart of Amsterdam with an easy-going atmosphere.
Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You'll actively contribute to the growth of the Catawiki platform.
Tailor-made trainings to facilitate your personal and professional growth
The fun part! Our Activity Committee plans everything from 'CataFooty' to International Food Festivals, Friday Drinks, Board Game Nights, Pub Quizzes and Boot Camps!
Stock Options: All Catawikians are granted 100 Stock Options after 12 months of service.

And there's more! Paid holidays, holiday allowance and a fantastic pension plan paid for by Catawiki.

Diversity

Catawiki is committed to building a diverse company and diverse teams. That includes everyone, no matter your age, ability, gender, race, religion or sexual orientation. We welcome applications from underserved and underrepresented communities. If you've got a story to tell, come and join us.

Working and hiring remotely

When it is safe to do so, Catawiki will implement a hybrid work policy where employees in the Netherlands will work from the office 1-2 times per week and from home for the rest.

Most of our Sales and Expert positions for local markets are 100% remote, which means that you will be working from home in the country you are based.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki's Applicant Privacy Policy.