Product Strategy Leader, Product Strategy Practice Maturity, Product Management Manager 5

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Job description

Job Description
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,500 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 261,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune's 2019 rankings of America's largest corporations.
Consumer Lending
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.
The Position
The Home Lending Product Strategy and Delivery is searching for leader to join our leadership team focusing work on the ongoing coaching and maturity of our Product Strategy practice. This leader will partner closely with the Product Strategy Leads and Product Coaches to lead the coaching and maturity or Product Strategy practices through hands-on product management practices - Creating an environment of teaching and coaching through doing. The leader will work in support, partnership and leadership of various aspects of end to end portfolio and product management in a Scaled Agile Framework and will report to the Head of Home Lending Product Strategy and Delivery.
This leader will be responsible for a team of coaches who will partner alongside teams of product managers and product owners who leverage design thinking principles to achieve targeted business and customer outcomes. This leader will partner and collaborate with other leaders across Home Lending Lines of Business to ensure the business best serves customers and our line of business partners. The team will provide the teams with coaching business and product strategy/ product delivery of significant risk, complexity, scope, and financial impact for a product or journey area or a combination of small diverse functional areas.

Responsibilities will include:

• Lead and establish priorities and drive accountability for assigned initiatives, providing leadership and coaching to ensure solutions are designed, integrated and controlled to optimize effectiveness, account for all aspects of risk exposure, and create efficiencies as appropriate.
• Work with key internal and/or external partners, such as the Product Strategy Leads, Product Manager, Designer and Engineering to distill complex concepts into pragmatic and simplified/targeted solutions that solve for Customer and Business opportunities while optimizing the Customer experience.
• Train, coach and build communities of practice to ensure product management practices, fellowship and discipline are high performing across Home Lending.
• Develop and implement strategies against OKRs, roadmaps while paying attention to the voice of the customer and marketplace analytics, presenting key data points, opportunities and investment review presentations with key stakeholders and senior management within responsible area, including root cause, customer experience, expected outcomes cost/benefit, and risk analyses.
• Provide direction, support and coaching to a cross functional team using business acumen and expertise.
• Develop and manage industry partner product relationships.
• Negotiate vendor contracts and manages vendor relationships.
• Manage product strategy relationships with executive business owners and technology owner.
• Coordinate/negotiate overall strategy and objectives in conjunction with many diverse businesses and key business partners across WF.
• Directly accountable for product performance and value recognition of technology investments.
• Lead efforts to obtain and analyze customer/competitive information and market research related to development and testing of services/products; distribution strategies and innovations, end-to-end technical/systems and customer requirements, and performance measurement techniques; and managing enterprise-wide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product/service management.

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
The Candidate
A mature leader with proven critical thinking skills, deep product management expertise, and demonstrated operational credibility will be determining factors in selection. A successful candidate will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. The candidate will have strong relationship management, influencing, vision, operational and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The candidate operates with a bias with a sense of urgency, passion for results, human-centered, and personal accountability for driving results.
Specifically, we seek:

• Leadership: Proven ability to establish and gain buy-in for an idea or vision, define stretch goals that are attainable and directly support business goals, and garner enthusiastic support across the organization to accomplish the goals. Proven they demonstrate critical, board thinking skills.
• Problem Solving: Ability to visualize, articulate, and solve problems. Accurately analyzes complex issues, ensuring identification of underlying root causes. Demonstrates the ability to solve problems under conditions of uncertainty and ambiguity. Generates alternative solutions and expertly handles obstacles.
• Professional Skills: Capable prolific communicator that is comfortable working with a wide variety of corporate executives, sales, marketing, engineering, operations, customers and business partners. Proven teamwork skills; excellent interpersonal, written and oral communication skills.
• Creativity and Innovation: Able to think creatively and critically to identify opportunities to uniquely and effectively meet customer needs. Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies.
• Analytical Thinking: Obtains and uses data necessary to identify opportunities or understand problems; uses quantitative techniques to make it actionable.

Base salary range for this role is:

• Min: $175,000
• Mid: $250,000
• Max: $375,000

Compensation package may include a discretionary bonus, Restricted Share Rights, or other long-term incentives.
Visit for benefits information.

Required Qualifications

• 10+ years of product development and product management experience
• 10+ years of management experience

Other Desired Qualifications

• Strong understanding of financial services.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Proven ability to listen and communicate effectively with both internal and external stakeholders by employing a calm, credible and confident leadership style.
• Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders.
• Demonstrated ability to develop and execute strategies, which capture opportunities to serve multiple stakeholders, providing clear direction and support to the team.
• Proven success achieving objective required a high level of cooperation from people in other part of the organization.
• Proven record improving business and vendor performance by taking a customer-focused holistic approach to understanding business processes, controls and workflow through an organization.
• Ability to execute in a fast pace, high demand, environment while balancing multiple priorities.

Location:

• Other Wells Fargo locations will be considered

Job Expectations

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

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