Operations Analyst

---

Job description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

& Philippines

Wells Fargo India & Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. WIP operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about WIP at our International Careers website.

Department Overview

Regulatory Operations is responsible for independent execution of risk mitigating and centralized operational processing in support of certain key regulations with enterprise-wide impact.

About the Role

The Currency Transaction Reporting Regulatory Group, a team within Regulatory Operations is seeking to fill an Operations Analyst position. This position will perform a variety of operational tasks for a moderately complex process or function. The analyst will take accountability for the entire process from receipt of work to resolution and closure.

Responsibilities:

* Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and/or suspicious situations in order to mitigate and/or recover losses.
* Monitors and reviews more complex account activity and claims requiring research that may involve multiple transaction channels and products.
* Uses a variety of sources for information, including multiple online systems and more complex tools/models.
* Documents research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.
* May contact a variety of sources to gather information; may contact customers and/or vendors to verify transactions; may analyze account information for close account determination.
* May identify control failures in bank processes, procedures, customers or team member decisions and then categorize losses and assign loss accountability.
* Reviews more complex/unique situations with senior department staff.
* May participate in projects
* Must be flexible to work odd shifts
* Ability to work overtime during peak volume times
* Consult with lower level Analysts; assist in development of their research and investigative methods
* Provide coaching and mentoring to other Analysts regarding processes, procedures and policy

Market Skills and Certifications

Essential Qualifications

* Should be a bachelor's degree graduate with 4+ years' of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
* Ability to organize/prioritize multiple tasks and work closely with others.
* Ability to meet and often exceed established production standards
* Accurately process high volumes of work, within established deadlines
* Examines and delivers as per the required quality, following the laid procedures, policies under guidance
* Displays understanding of process related metric
* Ability to analyze and summarize large amounts of data
* Has a basic understanding of multiple processes within LOB
* Strong communication skills and have the ability to conduct process trainings and provide floor support if required
* Candidates must be able to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
* Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Store and/or research-adjustment experience.
* Knowledge of: RE, EJ, SVT, Hogan, AXCIS, OIB and the Bank Secrecy Act.
* Must be willing to work night shift: 10:00PM to 7:00AM
* Work location: McKinley Hill, Taguig City

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 69946