Customer Service Representative - Teleflora

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Job description

Company Description

Our dedication to you:

• Competitive benefits package including Medical, Vision, Dental, 401k
• 3 weeks of vacation (increases with additional years of service)
• 8 Paid National Holidays
• Paid Sick Leave
• Life and Dependent Life Insurance
• Long Term Disability
• Education Reimbursement
• Onsite gym and Wellness Coordinator
• Wellness tracking and incentives through Virgin Pulse
• Free smoking cessation program
• Wonderful Giving () -- allowing you to donate company money to a cause of your choice
• Work life balance
  
  

Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network. By tapping over 11,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist--even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep--Teleflora's network of professional florists create artistic arrangements personally delivered in a vase, often on the same day. And, with the organization's pioneering "Flowers in a Gift" Collection, the recipient gets a keepsake that turns the treasured gesture of a bouquet into a lasting memento. Luxe yet affordable, aspirational yet accessible, Teleflora makes every day an occasion. Follow Teleflora on Facebook.

The Wonderful Company is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Description

The Role:

Teleflora is looking for enthusiastic candidates who are willing to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Customer Service Representative will take customer service related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.

Due to Covid-19, Teleflora employees currently work from home. You will need to have a quiet, home office area with reliable internet coverage and will be provided with equipment. Working from home is temporary and employees will return to the office in Paragould, AR at a later time this year.

A day in the life at Teleflora:

Assist our customers with their questions, requests, product purchases, and problems. Incoming calls include, but are not limited to the following:

• Customer monthly statements
• Flower Orders
• Product Orders
• Directory Orders and Changes
• Co-op Advertising Orders and Changes
• Wire Order Guarantee disputes
• Credit Card Deposits
• EFT Deposits
• Credit Card Product and Equipment Orders
• Credit Card Equipment Troubleshooting
• Web Hosting
• Technology
• Additional duties as needed
  
  

Qualifications

Your contribution to Teleflora:

COVID vaccination will be required for this position unless candidate has a legally valid exemption.

Education:

High school diploma, college business courses or undergraduate courses.

Knowledge/Skills:

• Strong written and oral communication skills
• Ability to make decision with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills
  
  

Working Conditions:

• Must be able to work extended hours (overtime as requested) to meet company deadlines
• Flexibility. Shift requirements may change based on department needs and company programs
• Holiday time off will be prohibited due to increased order volume
  
  

Additional Information

Due to Covid-19, Teleflora employees currently work from home. You will need to have a quiet, home office area with reliable internet coverage and will be provided with equipment. Working from home is temporary and employees will return to the office in Paragould, AR at a later time this year.

All your information will be kept confidential according to EEO guidelines.

EEO is the law