Business Systems Analyst, Customer Experience (Remote)

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 9,000 customers including 50% of the Fortune 500, we've only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure's leadership across these dimensions
• And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

The Digital Transformation team is responsible for the metrics, processes and system tools used by the Customer Experience organization. We work cross-functionally with various internal teams to ensure the support team is well equipped to support our customers.

Our ideal candidate is a highly motivated, analytical and detailed-oriented individual who has a passion for business processes. This will be a great opportunity for someone who wants to learn about Support Operations and cross-functional activities. This person will also be responsible for basic ServiceNow administration duties.

What You Will Be Doing

• Analyze complex business problems to be solved with automated systems.
• Identify gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner.
• Translate complex business needs into streamlined process design and technical implementation.
• Design details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
• Assist with implementing process, organization, training and maintenance strategy
• Assist with data analysis and review.
• Own and manage special projects.
• Meet with business leaders, decision makers, and end users to define business. requirements, and systems goals, CX, Professionals Services, etc.
• Create, document and submit change requests and deliver progress reports
• Work with vendors and internal partners to ensure that design, development, and testing are completed successfully for project implementations

What You Bring To The Team

• BA/BS degree and 6+ years of experience in a similar role.
• Ability to work independently and respond rapidly in a constantly evolving business environment, including on multiple concurrent projects that are global in nature
• Strong problem solving and analytical skills, excellent written and oral communication skills with an emphasis on intra-team collaboration
• Leverage business knowledge and expertise to identify opportunities for process improvements.
• Python or programming skills not required, but are a nice to have
• Familiar with analytics, business intelligence or big data technologies.
• Experience with ServiceNow is a plus.

#LI-REMOTE

BE YOU-CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at .

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

PURE'S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATE

In accordance with Pure's policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees, partners, and customers, and the community at large, all Pure employees and contractors working in the United States are expected to be fully vaccinated against COVID-19 no later than January 4, 2022. Should you require an exemption for medical or religious reasons, you must initiate Pure's exemption request process which will determine if an exemption can be granted in accordance with applicable local, state, and/or federal law.