H&M Retail Sales Advisor

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Job description

Job Description

TITLE: Sales Advisor

FUNCTION: Sales

DEPARTMENT: Store

REPORTS TO: Department Manager, dotted line to Department Supervisor

DIRECT REPORTS: None

Overall Job Function: Optimizes the stores selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.

Job Responsibility including but not limited to:

CUSTOMER SERVICE

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Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point

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Answer phones courteously and promptly

JOB KNOWLEDGE

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Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities

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Ring on the register, report and handle all required transactions, issue receipts and pack merchandise

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Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags

EFFICIENCY

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Execute reductions, price changes, transfers and cash register routines

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Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed

TEAM PLAYER

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Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&Ms store standards

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Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

FINANCIAL ACCOUNTABILITY: None