Breakfast and Events Attendant

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Job description

About our Company:

Martin Resorts is a collection of premier hotels on the Central Coast of California. Since its founding, it began with a simple vision from Tom Martin that the company holds close to its heart every day. With everything that the company does, the mission, vision, and values are the centerpiece for driving our team members and providing the best guest experience at our hotels in San Luis Obispo.

The mission of Martin Resorts is to promote a contagious spirit of hospitality enriching the lives of our employees, our guests, and our community, one experience at a time. The five core values that our team members live by every day include:

• Leadership: Do the right thing when no one is looking, and accept ownership in everything we do.
• Empowerment: Developed by trust, training, support, and respect.
• Authentic: Genuine service, people and experiences.
• Distinction: Continuous pursuit of the highest standards-going above and beyond.
• +HUMM: Working together and supporting one another as a team to achieve extraordinary results.

Position Summary:

You will be responsible for the breakfast services of the hotel, ensuring each station is always organized, clean, and ready for work. When working, you have a positive and engaging attitude with guests and coworkers, in addition to ensure the quality and success of each service. You are great at multi-tasking and can follow instructions well. The Breakfast Attendant is a fast-paced worker who thrives in a team-oriented environment.

Responsibilities of the Ideal Candidate:

• Represent the hotel with authenticity, enthusiasm, professionalism, and businesslike appearance and demeanor to all hotel guests, clients, prospective clients, agents, and the community.
• Ensure the morning buffet has been properly set-up and continuing to stock as needed, in addition to proper break down and cleaning.
• Maintain decorations and communicate to management the needs for maintenance or improvement to provide the highest quality of service.
• Promptly clean table tops and chairs throughout breakfast hours as guests come and go.
• Maintain cleanliness of all breakfast room public spaces and restrooms, including but not limited to front of galley, breakfast buffet, and assigned restrooms.
• Maintain inventory of all supplies and communicate needs to a supervisor when necessary.
• Uphold a friendly demeanor with all guests and interact accordingly, including salutations upon entry and exit.
• Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities.
• Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
• Following safety procedures as your role is defined.

Core Competencies:

• Team Oriented individual
• Ability to Multi-Task
• Possess a Customer Focus
• Action Oriented

Experience and Education:

• Work authorization in the United States required.

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder

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