Senior Business Analyst

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Job description

Senior Business Analyst

Job Type: Full-Time

Location: Remote, USA

Department: Finance

Some people go to work.

At RingCentral, you'll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Finance Team to make sure we stay ahead of the competition.

We are looking for a Senior Business Analyst who will engage with finance teams and the engineering organization. Within the Finance processes, the primary focus of this position is billing, revenue and quote-to-cash (QTC). This position will require strong cross-functional skills, ability to translate business requirements into system requirements, change management skills and ability to drive business/system requirements and projects to completion.

This position is an individual contributor role reporting to the Director of Finance Technology & Operations. Responsibilities include working with the finance teams to execute on new enhancements and initiatives required by the business, including requirements gathering to driving user acceptance testing (UAT). The individual in this role must have experience with quote-to-cash processes and financial systems, focusing specifically on billing and revenue processes, strong project management, and communication skills.

To succeed in this role you must have experience in:

• Work closely with finance and sales operations partners and technology teams to define business /system solutions, understand and document processes, requirements and any gaps/remediation
• Lead requirements gathering sessions, engaging with finance teams Subject Matter Experts (SMEs) to document business requirements
• Analyze existing business processes, systems and flows of data to identify opportunities for improvement to support rapid growth
• Develop and maintain documentation of new and existing business processes and related systems
• Critically evaluate information gathered from multiple sources, distill high-level information down to key details
• Work closely with vendors, implementation partners, architects, developers and business units to ensure end-to-end technical compatibility and user satisfaction
• Work with various teams to develop project milestones and timelines for development, UAT, production validation (smoke testing) and go-live
• Support and develop reporting, dashboards and business intelligence capabilities through partnership with IT and finance operations to effectively manage projects and billing operations
• Provide training to the finance stakeholders on the new system capabilities, including end to end business process flows and any required manual processes
• Document and communicate status, issues and risks with recommended solutions in a timely manner to stakeholders and senior management

Desired Qualifications:

• Bachelor's degree in Finance/Accounting or equivalent work experience
• 3 - 5 years of experience in quote-to-cash, accounting and/or revenue recognition with involvement in related systems enhancements projects or implementations in SaaS / Cloud financial systems (e.g. NetSuite/Oracle, Revstream, Stripe, Salesforce, Blackline)
• Experience in quote to cash processes and SaaS billing eco-systems
• Must be self-starter, able to work independently, thrive in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage relationships effectively
• Excellent written and verbal communication skills with both technical and non-technical teams
• Strong organization/project management skills and experience successfully working cross-functionally
• Familiarity with revenue recognition ASC 606 is preferred
• Intermediate knowledge of software and spreadsheet applications including Excel, Tableau report creation and Oracle SQL knowledge is preferred
• Ability to embrace ambiguity and thrive in a rapidly changing business environment

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
• 401K match and ESPP
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Paid parental leave and new parent gift boxes
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Rocket Lawyer services that provide legal advice, document creation and estate planning
• Employee bonus referral program

Our work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.