Front Desk Clerk

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Job description

UNIT DESCRIPTION: Front Desk Position at The Villa Graziadio Conference Center. 32 guest rooms and conference/catering facility. To provide a VIP experience to university leadership and guests. Hiring multiple candidates to cover all shifts at this 24 hour property (AM, Mid Day, Evening, Overnight)
Benefits Eligibility: Full Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees). Position Summary: The Front Desk Clerk may work in any location on client premises. This individual provides administrative duties for the front desk, guest services and similar facilities or locations in the areas of commercial, health care, schools, universities or other establishments. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:

• Understands and follows all policies and procedures.
• Performs administrative duties for the front desk, guest check-in, check-out, and billing.
• Maintains record of accurate room inventories.
• Issues room keys.
• Receives and transmits mail.
• Receives telephone and takes written messages for customers and guests.
• Answers inquiries pertaining to hotel services, shopping, dining, and entertainment.
• Makes and confirms reservations for hotel, transportation, restaurant, entertainment and/or tour reservations.
• Provides travel directions.
• May fulfill special service requests on an as needed basis through services such as securing valuables and/or ordering complimentary amenities.
• May serve as a lead Front Desk Clerk in guiding and orientation of lower level Front Desk Clerks.
• Multi-tasks and performs administrative duties for the front desk, guest check-in, check-out, and billing.
• Complies with all company safety and risk management policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Participates in regular safety meetings, safety training and hazard assessments.
• Applies all applicable OSHA and related local safety requirements to all assigned work.
• Performs all work in accordance with established safety procedures.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements:

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Attends work and shows up for scheduled shift on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours.
• Ability to work a flexible schedule.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.

Experience/Knowledge:

• High School diploma, GED or equivalent experience.
• 0 - 2 Years of related experience.

Skills/Aptitude:

• Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Must have basic phone and computer skills (email, texting, etc.).
• Good attention to detail.
• Ability to work well under pressure.
• Excellent oral and written communication skills.
• Excellent management and organizational skills.
• Ability to work well alone and in a team.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

• Generally in an indoor setting; however, may participate in outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.
• Wears protective clothing and/or Personal Protective Equipment required by the work environment or governmental regulations.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.