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Call Center Specialist / Representative

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Averosoft Inc.

2021-12-03 13:00:03

Job location Chatsworth, California, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Hi There,
Please go through below open requirement with one of our Direct client and let me know your interest:

Looking for Locals.


Title: Call Center Service Specialist / Call Center Representative
Location: Chatsworth, CA
Employment Type: Full-Time / Direct Hire / W2 Contract

Job Details:

We are seeking a dynamic Call Center Service Specialist, who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment.

POSITION PURPOSE:

Serves as the voice of the member, representing and reinforcing their perspective throughout the digital banking product(s) lifecycle.

RESPONSIBILITIES:

  • Present and explain Credit Union services and products by phone.
  • Perform a variety of transactions and services with accuracy, efficiency and timeliness
  • Assist or refer members with any and all questions or problems
  • Maintain privacy of member account information
  • Perform outbound calls, fax information, make necessary and appropriate requests of members
  • Identify customer needs and cross-sell Credit Union products and promotions
  • Customer Service: You are a resource in identifying and resolving member servicing issues, and enhances member experience by providing distinctive quality service.
  • Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
  • Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

QUALIFICATIONS:

  • High school diploma or equivalent
  • A minimum of one (1) year of similar or related experience required; including experience with Call Center handling heavy call volume
  • Strong communication and public relations skills
  • Superior Client Satisfaction methodology
  • Solid math skills with the ability to create spreadsheets and analyze data
  • Basic skills exercising initiative and using good judgement to make sound decisions.
  • PC Skills: Word, Excel, Microsoft office
  • We provide 10 - 12 week training

EXPERIENCE & TRAINING: Bachelor's degree in related field, or equivalent combination of related education and experience

Regards,

Dharam

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