Client Success Analyst

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Job description

Who You Are:

• You enjoy interfacing with clients; you own your long-term client relationships
• You are a skilled communicator (both verbal and written)
• You get your energy from growing the depth and breadth of your book of business
• You work well collaboratively with a team, yet also thrive working autonomously as a self starter
• You are proactive and solutions-oriented with the ability to think outside the box
• You are experienced in account management and can take responsibility for all aspects of a client engagement from issue resolution to leading business reviews
• You are curious, self-motivated, and results driven
• You thrive in a fast-paced environment

What You Will Do:

• Consult with clients to leverage PRP expertise in order to optimize their business and reduce G&A expenses.
• Present opportunities to grow your book of business to assigned stakeholders, tailoring your message to speak to all levels, from mid-level management up to the C-Suite.
• Communicate daily with clients, vendors, and colleagues to ensure client projects are successful.
• Support and grow a portfolio of accounts with the goal of meeting or exceeding assigned revenue goals.
• Identify, analyze, and interpret trends or patterns in complex data sets, identifying patterns and relationships across multiple industries to develop meaningful recommendations for clients.
• Problem solve - proactive diagnosis and resolution of issues which could affect your relationships with your clients and the success of their projects. Identify, track, manage, and resolve client issues.
• Lead an established cadence of client meetings in-person and on the telephone; handle all aspects of preparation for client meetings.
• Influence people and build strong relationships with client stakeholders & co-workers; demonstrate the value of PRP via your ability to execute on contractual commitments.
• Work closely with Practice Groups to ensure ongoing savings analysis calculations amid vendor negotiations are handled.
• Lead projects and various team members to meet or exceed client objectives.

What You Need:

• Bachelor's degree in Business, Finance or related field
• At least 4 years of applicable client-facing and project lead experience
• Experience presenting and interacting with senior level executives
• A proven track record of client management, including:
• Value creation
• Identification of opportunities that would benefit the client
• Capable of putting together a plan and executing to that plan
• A proven data wrangler; extensive proficiency with numbers and experience in analyzing large amounts of data, along with an ability to consolidate and translate that data into actionable insight. You are a skilled Excel user!
• Equal Opportunity Employer

Why Work at PRP:

• Winning team atmosphere with high degree of employee recognition and promotions from within
• High paced, collaborative working environment that thrives on team success
• We value social responsibility and have an employee founded Corporate Social Responsibility committee whose mission is to provide employees a chance to give back to their community in ways most meaningful and rewarding to them
• Full medical, dental, and vision benefits package
• 401K plan with company match
• Paid holidays, vacation, and sick time
• 25-year company history and growth