Inside Sales Associate

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Job description

ID: 1009
Location: Costa Mesa, CA

Summary:
Phelps United LLC dba Sourcing Solutions is looking for an experienced and organized Inside Sales Associate to join our team. Do you have excellent communication and customer service skills with a proven track record of customer satisfaction? If so, this is the opportunity for you. At Phelps United we have an amazing, fun, and exciting culture consisting of individuals with a desire to learn and grow in our organization. This is an excellent opportunity to join our team and become a part of one of the fastest growing companies in Orange County.

This is a full-time entry level opportunity in our Sales department supporting our team with customer service and sales support. The successful candidate will play a fundamental role in assisting our sales team in a wide-ranging array of job duties as well as support our valued customers. This individual is the first point of contact within our business, and it is extremely important that this individual has excellent communication skills, is knowledgeable of the company products and the process. The customer service/sales support individual is a valued asset to the sales team as they provide valuable insights into the fast-paced world of IT Sales and business processes.

Company Description:
Phelps United LLC dba Sourcing Solutions, headquartered in Costa Mesa, California provides technology and electronics manufacturers instant access across multiple B2B and B2C sales channels through its proprietary OPTIX software platform. This single platform powers ecommerce, ecommerce marketplaces, broadline distribution, direct to retail and direct to end-user sales channels while enhancing the brands profitability and brand integrity.

Through its brands Omni-Channel Distribution (OCD) and Sourcing Solutions (SSL), Sourcing Solutions provides brands a single platform to access the largest broadline technology distributors including Ingram Micro and Tech Data as well as other technology reseller channels. In addition, Sourcing Solutions provides all the management, marketing, and logistics services to brands so they can profitably accelerate their sales through ecommerce and ecommerce marketplaces including Amazon, eBay and Walmart.com while helping them protect and develop their brand.

Sourcing Solutions has the distinction of being listed as "Best Places to Work in Orange County" four years consecutively and has National Minority Owned Company Certification (NMSDC) and is one of the Fastest Growing Companies in Orange County.

Our Successful Employees:

Our successful employees share a common set of behavioral characteristics which include natural strengths with:

Communication skills, Honesty, Loyalty and Dependability as well as demonstrates, Teamwork, Flexibility and Eagerness to Learn, Strong Work Ethics, Determination and Problem-solving skills

Responsibilities include:

• Completing the back-end functions needed to ensure all sales orders and customer service are managed in a timely fashion.
• Order processing of all sales orders and purchase orders.
• Customer service includes invoice requests and tracking.
• Customer outreach requires excellent communication skills via phone and follow up email to existing and potential customers.
• Backorder management duties, includes pulling the daily report of any open orders and ensuring that all product is on order and inbound without issues.
• Organization and communication skills to coordinate tasks between departments.
• Product knowledge is important to assist with quoting.
• Reaching out to vendors for pricing and additional information.
• Data input using Salesforce to collect new potential customer information.
• Responsible for coordinating internal company incentive promotional programs.
• Responsible for creating RMA's, obtaining RTV's from vendors.
• Responsible for sending marketing packets to our customers.

Requirements:

• Previous customer service/inside sales experience preferred
• Experience in the IT industry a plus
• Strong phone presence and experience handling many calls a day
• Experience working with Salesforce or similar CRM
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree or equivalent preferred

Compensation and Benefits:

• Competitive Salary plan
• We offer free employee medical (Kaiser HMO) and Dependent care credit
• Company Paid Dental & Vision care insurance
• Company paid life insurance, Accidental Death and Dismemberment (AD&D) insurance, &
• Long-Term Disability Insurance (LTD) insurance
• 401(k) plan with employer match
• Generous Paid Time Off & Holiday plan
• Outstanding company culture, with an amazing teamwork environment
• Employee Assistance Programs & Working Advantage Discount package

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