Access Control Specialist

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Job description

Access Control Specialist

Role
The Access Control Specialist is responsible for monitoring, tracking, and coordinating all security and access permissions for new employees, contractors, and vendors. The Specialist shall maintain and update access levels for existing employees and contingent workers. Using a variety of systems, this role will assist with requests both in-person and email/ticketing system. The Access Control Specialist will troubleshoot, assess, and triage access control issues as required.

Responsibilities
Able to adapt to communication styles to suit different audiences at Tesla.
Action-oriented, able to follow up on feedback to ensure positive outcomes.
Provide exceptional customer service while supporting external partners with requests through established communication channels.
Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines.
Adhere and follow the guidelines established through the Global Access Control Program.
Identify issues with badging processes and equipment and bring to the attention of management.
Develop is insightful recommendations to address complex operational and strategic problems.

Qualifications
Minimum 1 year of experience working with Access Control Systems, such as Lenel, Brivo, Amag, C-Cure
Minimum 1 year of experience in a help desk environment or customer service-oriented office.
Ability to quickly learn and master new technology.
Able to remain calm and handle high stress situations in a fast-paced environment.
Strong analytical and problem-solving skills.
Able to work in a team environment.
Self-motivated and able to multitask.
Evidence of exceptional ability.