Home Service Associate

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members. As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

As the Home Services Associate III and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our Member base. You will be supporting your peers with training, work orders, home assessments, and consultations. You will help provide leadership and guidance, when applicable, to Team Members and handle escalated operational issues to provide a positive experience to our members. Support building out House Manager programs with your Team Leader. Use sound business judgment to resolve service, operational, and technology issues

Essential Functions

• Complete work orders as assigned

• You will manage your time at a given job site and be given a schedule to work towards completing based on member demand

• Provide consultations on future work to members

• Complete, provide, and educate our members on our Home Services that drive future work to our team and help our members understand their homes better

• Build training classes and reference materials in your subject matter area to assist your team members' growth. Beyond creating the material, you may be asked to help lead the training to other team members

• You will provide pricing recommendations on work orders.

• You will learn and grow your skill base in areas like contracts, CSLB areas, and other legally supporting documentation as required to complete our work

Knowledge/Skills/Abilities

• Strong verbal and written communication skills

• Understand the basic requirements of collecting information via photos and measurements

• Strong understanding of skills outside their CSLB area of expertise, examples include:

  • Electrical (GFCI installation)

  • Appliance troubleshooting and basic repair

  • Plumbing (ability to assess a fix minor leaks)

  • Carpentry

• Experience in, and ability to, provide consultations

• Preferred Project Management experience

• Ability to learn and use a scheduling software

• Ability to learn and use an online ordering system

• Collaborative and team oriented individual

Education & Experience/Licenses & Certification

• High school diploma or equivalent required

• Preferred Contractor's License (any CSLB defined category)

• 5-7 years' experience

• Preferred 1 year of supervisory experience

Work Environment/Physical Requirements

• Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

• Bending, kneeling, reaching and stooping as required for service call