Director of Front Office

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Job description

Surf & Sand Resort , Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The DIRECTOR OF FRONT OFFICE provides assistance to the General Manager and Director of Rooms, in ensuring that the Front Desk, Concierge, PBX, Bell and Valet operate in an efficient and optimal manner and to assist the General Manager and Director of Rooms with any hotel-related projects and analysis.

ESSENTIAL DUTIES, include but not limited to:

-To understand and respond to all guest needs and requests in a timely and professional manner.
-To hire, train, schedule, support, review, discipline, and terminate employees directly accountable to his/her position in the Front Desk, Concierge, PBX, Bell and Valet, to maintain highest possible levels of employee morale and department productivity.
-To diplomatically and effectively handle all guest complaints, referring to Director of Rooms, if necessary.
-To maximize hotel revenue through salesmanship, status control, and maintenance of the "Yield Management" system.
-To assist in the preparation of weekly and annual occupancy forecasts.
-To produce periodic reports for the purpose of tracking performance goals, guest history, business sources, and profitability and marketing strategies.
-To assist, as directed, to prepare annual departmental budget, according to the specifications set forth by the General Manager with the assistance of the property Controller.
-To continually monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget.