Volunteer Coordinator "LBVC"

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Job description

Ronald McDonald House Charities® of Southern California

Job Description

Job Title: Volunteer CoordinatorProgram: Long Beach Ronald McDonald House

Schedule: 30 hours per week

Reports To: Director of Operations

FLSA Status: Non-Exempt / Full Time

Prepared By: Human Resources / November 2021

Summary: The Volunteer Coordinator is responsible for overall volunteer outreach and engagement between the greater Long Beach community and the Long Beach Ronald McDonald House (herein referred

to as LBRMH).

The role will include engaging the members of the community in the mission and purpose of

LBRMH through leadership and oversight of the volunteer program. The position is responsible for the leadership and integration of volunteers into LBRMH and its special events. Working closely with the relevant standing committees of the LBRMH Board of Trustees and staff. The Volunteer

Coordinator facilitates the recruitment, training, scheduling, retention and recognition of volunteers for House Operations and Development and is the first point of contact for people who wish to volunteer for the organization. The Volunteer Coordinator is responsible for achieving what is absolutely critical for the long term sustainability of the Long Beach Ronald McDonald House: involving volunteers in every part of our mission.

Our mission at the Ronald McDonald House Charities® of Southern California (herein referred to as RMHCSC or the Chapter) is to provide comfort, care and support to children and families in

Southern California. To achieve our vision of creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm and joy, RMHCSC operates six

Ronald McDonald Houses, three Ronald McDonald Family Rooms, and Camp Ronald McDonald for Good Times.

Essential Duties and Responsibilities

Volunteer Recruitment and Support

• Maintain volunteer recruitment and retention plan to effectively utilize as many as 200 volunteers per year for various needs.
• Assign volunteer duties and conduct on-site supervision and evaluation of the volunteers
• Continue to develop and enhance volunteer training materials and sessions to insure that new volunteers are welcomed appropriately and are provided with all relevant information to support retention
• Provide orientation and ongoing training and skill development for volunteers to address program needs as they arise

• Plan and execute annual volunteer recognition event, in addition to less elaborate ongoing recognition (i.e. newsletter, birthdays, bulletin board, etc.)

Volunteer Scheduling

• Coordinate volunteer recruitment in the community at large by maintaining a list of tasks across different LBRMH work areas and departments, identifying critical times and needs
• Coordinate volunteer recruitment and scheduling for a full complement of volunteers for all shifts as necessary
• Maintain and schedule Meal Program; including sharing full and complete information and appreciation

Record Keeping

• Coordinate volunteer scheduling by maintaining and updating the master list of shifts and complete list of volunteers with contact information.
• Track volunteer hours (including all board members/committee meetings)
• Regularly review, revise as needed and maintain all volunteer forms and training materials.
• Collect and document best practices for volunteer management, partially based on communicating with other RMHC programs, community non-profits and by research on the topic.

Communication

• Respond timely to telephone inquiries.
• Organize recruitment through print and online resources to educate prospective volunteers about different areas of volunteering.
• Represent LBRMH at events where we might find volunteers from specific backgrounds.

Special Projects

• Assist in launching Speaker's Bureau in collaboration with LBRMH Special Events

Coordinator.

• Develop and regularly update collateral materials and outreach materials for any/all volunteer program needs.
• Collaborate with RMHCSC Volunteer staff on initiatives that benefit the Chapter
• Attend community-sponsored events benefiting LBRMH and RMHCSC.
• Participate in speaking engagements and outreach as needed.

Other duties as assigned.

Education and Work Experience

Bachelor's degree with 2+ years of volunteer management experience, or any appropriate combination of education and experience.

Knowledge and Skills

Ability to work effectively under pressure to deliver results in a fast-paced environment.

Strong presentation skills for effective communication with a wide variety of audiences.

General knowledge and demonstrated experience with office management; knowledge of the organization's operations of administrative programs; ability to establish and maintain effective relationships with other management staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form.

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Qualifications

A minimum of a Bachelor's Degree and at least two years of relevant experience. Prior volunteer management and work experience in a non-profit organization preferred.

This position requires proven organizational, communication and inter-personal skills, excellent presentation skills, experience working with a diverse population, an understanding of the needs of our vulnerable clientele; computer skills: proficient in Microsoft Office Suite.

Individual should be highly motivated, able to work independently and possess strong time management skills. Must be able to work evenings, weekends and holidays, and possess a valid CA driver's license and good driving record.

Language SkillsAbility to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, board members, families and the general public. Ability to speak/understand Spanish a plus.

Mathematical Skills

Ability to calculate figures and amounts including basic math, percentages, discounts and interest.

Strong knowledge of Excel.

Computer Skills

Strong proficiency in Microsoft Office Suite. (Excel and Windows)

Certificates, Licenses, Registrations

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, must be available to work irregular hours, shifts, weekends, holidays. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

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Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Proof of Vaccination is required as well as complying with all COVID protocols currently in place including masking, social distancing and routine disinfecting.

Experience:

• Volunteer management: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location