Head of Area Operations - Ghost Kitchens

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Job description

LSG Sky Chefs has over 75 years of Catering. A part of the LSG Group we are the world's leading provider of end-to-end on-board airline products and services. While a recognized name in airline catering, LSG Sky Chefs also supports retail and other services throughout the U.S. These include airline lounge catering, and convenience food. Driven to create unrivalled culinary experiences for people on the go, LSG Sky Chefs offers solutions for every need. These cover everything from premium onboard dining to full-tray menus, meals and snacks.

Role Purpose Statement

The incumbent is responsible for managing all aspects of a department's operations in a Service Kitchen to ensure customer expectations are met in regards to productivity, quality and safety.

Main Accountabilities

Strategically plan, organize, and manage a multi-unit kitchen with regards to daily hours, schedules, productivity, quality and safety. Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage

Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations

Ensure on-time and accurate production in the preparation of food/equipment and order fulfilment

Responsible for customer satisfaction and ownership of marketing initiatives.

Maintain an ongoing, positive and pro-active relationship with all internal and external customers

Provides recommendations on business improvement and advises senior leadership on labor issues including, safety, security, employee relations, scheduling, training etc.

Leadership (as needed)

Ensures that a team of high performing support staff is in place

Communicates the importance of building success the right way: through the creation of culture to empower employees.

Supports the efforts of the team developing excellent kitchens, maintaining an effective system of marketing, and building an effective facilities support and maintenance program

Provides leadership, direction, training, and development to supervisors and teams

Knowledge, Skills and Experience

Bachelor's Degree In addition, 5-7 years of proven multi-unit leadership in a service, QSR and /or fast casual restaurant environment, preferred

Proven success of developing high performing teams

Ability to manage P&L cost and developing/implementing corrective action to address issues

Solid knowledge of the service kitchen or QSR industry, with a focus on hospitality

Ability to work in a team environment

Preferred proficiency in restaurant operations, back of house and related systems

Strong presentation, communication, training and interpersonal skills

• Location: 6901 W. Imperial Highway, Los Angeles, CA 90045