Sr. ServiceNow Business Analyst

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Job description

Capgemini Government Solutions (CGS) LLC is looking for a Sr. ServiceNow Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skillset with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS' capabilities serving our clients.

Job Responsibilities:

As a Sr. ServiceNow Business Analyst, you will:

• Analyze and critique computer programs and systems or develops new programs.
• Review user's requests for new or modified computer programs to determine feasibility, cost and time required, compatibility with current system, and computer capabilities, analyze and outline steps required to develop programs, using structured analysis and design, Plan, develop, test, and document computer programs, applying knowledge of programming techniques and computer systems.
• Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements.
• Use available computer systems to support management's quest for performance improvement to determine the most useful business solution.
• Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress, Determine and document user requirements for business processes and abide by those requirements for future projects, reviews and analyzes information, forecasts, methods, schedules, systems, processes and procedures, provides expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.
• Responsible for transitioning of existing organizations or project teams in accomplishing the organization's goals or project activities and objectives through improved use of internet and other automated processes.
• Support activity and data modeling, development of upgraded business methods, identification of best practices, and creating and assessing performance measurements.
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Serve as the key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of best practice including e-business practices.
• Provide daily supervision and direction to other contractors on the team.
• Reviews, analyzes, and modifies programming systems, including encoding, debugging, and installing to support an organization's application systems.

Required Qualifications:

• U.S. Citizenship is required.
• Eligible to obtain and maintain Government Security Clearance.
• Bachelor's Degree in computer science or related field
• 7 years of experience in a related field as a business analyst or any IT-related experience
• Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members
• Excellent problem-solving and collaborative skills
• Strong leadership and team building skills

Company Overview:

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client's opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high quality services to the U.S. Federal Government. Learn more about us at .

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)