Center Director

Job description

Overview:
C2 EDUCATION - THE COMPANY

Our Mission: "At C2, we believe in our students and in their potential for greatness. We take students towards their dreams. C2 helps our students and their families benefit from a better education, now and always."

C2 Education is the nation's leading company focused on helping students achieve their college dreams. We have helped over 50,000 middle and high school students through personal tutoring for SAT/ACT test preparation, schoolwork grade improvement, and college admissions counseling. These services are delivered through our network of over 150 centers in 14 states; and our 1,200+ dedicated employees all focused on helping students succeed.

C2 Education has some of the most skilled teachers in the country. Our teachers score at or above the 95th percentile in the subjects they teach and complete extensive training.

C2's curriculum for the SAT, ACT, AP tests, math, reading, and writing is unique and comprehensive. Our proprietary SAT curriculum alone contains over 10,000 study questions.

We believe that every student has great potential for academic and personal growth. We are more than a test prep center. Our teachers, personalized curricula, and college counseling resources set us apart, with most of our students succeeding in getting into the top colleges in the country.

Over the past year, C2 Education transitioned to 100% virtual class delivery. In recent months we have begun pivoting to hybrid delivery, with both virtual and in-center delivery. This combination is a key differentiator, with our customers' desire to combine both learning approaches for their children.

THE ROLE

It's simple, and it's awesome. You and your team of highly skilled educators will work to help each student get into their dream colleges. You will professionally manage and grow C2 Education Geographic Trade Area (GTA) Operations. This includes delivering outstanding academic experiences and successful outcomes for our students, and engaging in conferences with their parents both in-person and via virtual online video; growing enrollments and renewals; and managing operations to C2 standards in a hybrid (virtual and in-center) operating environment. The Center Director leads the GTA team, tracks student progress, conducts student and family conferences and academic guidance sessions, and upholds high-quality customer service. The Center Director is the "Face of C2 Education" and is a Brand Ambassador. In order to support you, C2 has invested in a very thorough 5 week onboarding program. This will position you to accelerate your success leading your GTA.

Responsibilities:
RESPONSIBILITIES OF THE JOB :

Ensure delivery of C2 programs and initiatives for our families in alignment with our Mission.

Create academic plans for students, and manage teachers to deliver student outcomes.

Oversee student testing and monitoring of all students' academic progress.

Manage center lead contacts

Conduct conferences inside the center [unless customer prefers virtual] with prospective customers to review their child's needs and deliver new enrollments for C2's programs and services. Ensure contracts are complete and accurate.

Conduct conferences inside the center [unless customer prefers virtual] with parents and students to review progress, adjust academic plans, and renew enrollments.

Develop and maintain relationships with local schools and business communities and actively participate in community events as a C2 representative.

Develop and execute local marketing activities, as well as companywide marketing programs.

Recruit, hire, manage and provide ongoing development and support to teachers and center staff.

Meet enrollment targets and operational excellence standards. Operational standards include our standards relating to process, controls, and compliance on finance, HR, and academics.

Manage class schedules to effectively staff sessions and meet company efficiency and usage targets.

Other responsibilities - as required by the business

KEY COMPETENCIES DEMONSTRATED BY OUR SUCCESSFUL CENTER DIRECTORS

Mission Driven

Highly motivated by the opportunity to help students and their families achieve their academic goals in order to enhance their opportunities for the future and change their lives. Love learning and helping others learn. Relish building relationships with students and their families.

Growth Driven

Ability to directly align parent and student needs with the benefits of C2 programs and services to create both new enrollments and existing customer renewals.

Demonstrates initiative and resourcefulness in expanding on existing customer base to increase enrollments.

Customer Focus

Meets the expectations and requirements of internal and external customers.

Exhibits professional and approachable demeanor; understands they are often the "Face of C2 Education".

Fosters an environment of open communication with students and parents to ensure a positive and effective relationship

Passion for Results

Consistently achieves key performance indicators on a month-to-month basis

Ability to prioritize and focus on key objectives, which may change from month to month

Demonstrates persistence and follow up.

Works well with others

Inspires energy in others, especially center team

Relationships are based on respect, partnership, and support rather than position and hierarchy

Team Leadership

Inspires energy in other, especially center team

Relationships are based on respect, partnership, and support rather than position and hierarchy

Recruits, develops, and manages performance of center team

Personal Drive and Development

Possesses intrinsic motivation

Communications

Effective communications both in virtual and in-center environments

Proficient in using all communication media including in person, phone, and video

Ability to build engagement and trust in virtual relationships, whether with customers or with team members

Hybrid Work Environment

Learning agility - able to adapt to changes in work environment by changing behaviors as required. Able to acquire new skills as required

Time management, planning, and prioritization

Ability to manage and growth a full network of virtual relationships

High tolerance for ambiguity

Qualifications:
POSITION QUALIFICATIONS:

Bachelor's Degree required

3-5 years progressive career growth in management or consultative sales

Experience managing in a virtual operations and team environment

Background in academic services/ education / consultative sales / hospitality / multi-unit services/ health and wellness services

Experience in recruiting, leading, and developing effective teams, including virtually

Understanding the current landscape of the college admissions process and/or local school system preferred

Bilingual in English and Korean or Mandarin beneficial

Highly proficient in online meeting platforms, presentation applications, social media account management, as well as supporting technical knowledge

Proficient in Microsoft Office and Google applications

Ability to travel to Atlanta for annual conference, as well as in-person meetings as needed (less than 10%).

Ability to travel to operating locations within GTA as required

*Benefits for this job include paid time off for vacation, personal and sick time, program discounts, medical, dental and vision insurance, 401k options*

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

C2 Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, C2 Education complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.