MAER - Operations Manager II - Account Analysis

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Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

Manage assigned staff and/or processes; provide leadership to direct and indirect reports that support the Bank's strategic goals and objectives. Direct reports typically include supervisors and exempt level staff; may indirectly manage exempt and/or nonexempt staff. Establish and monitor objective, measurable performance standards for direct and indirect reports. Appraise performance of direct reports and review/approve appraisals prepared by subordinates. Recommend salary increases that incent desired performance while adhering to Bank budget constraints. Ensure employee training and development of direct and indirect reports; coach, counsel, and assist in the termination of employees, as necessary. Responsible for managing operation within established budget, providing meaningful budget variance explanations and participation in development of annual budget for work unit(s) managed. Scope of responsibility: Manages multiple sites, single function or single site multiple functions. May manage multiple RCs or shifts at multiple sites; directly manages 3 - 6 supervisors and indirectly manages exempt and non-exempt staff up to 10 FTE per supervisor. Specific management responsibilities covered under "Major Responsibilities" below. Major Responsibilities: (Generally jobs have four to five major duties/responsibilities, which should be summarized by grouping similar tasks together. List the major duties and responsibilities in order of the % of time spent in a typical day, week, or month. The largest % of time should be listed first; those requiring the least % of time listed last. Avoid using vague statements. Describe the duties so that they can be understood by a person who is not familiar with the position or department (limit the use of abbreviations and acronyms). PRODUCTION MANAGEMENT30% Provide oversight and direction to assigned PSO supervisors to ensure that staff is scheduled and work is assigned to ensure that all processing deadlines and service levels are consistently met. Work with senior management and direct reports to develop and implement objective, measurable productivity and quality standards for staff and/or processes managed. HUMAN CAPITAL 20% Responsible for interviewing, hiring, performance counseling (including preparation of counseling memos and annual performance appraisals) and termination of direct reports while complying with all State and Federal law and all Bank policies and procedures. Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork. CUSTOMER SERVICE20% Ensure that direct report work units consistently provide the highest possible level of customer service to both internal and external Bank customers. Work with direct reports to implement processes/procedures to improve/enhance customer service, informing senior management of needed changes. Effectively communicate with internal and external customers to resolve customer service issues/problems. Work with senior management to help resolve customer complaints. RISK MANAGEMENT 20% Work with direct reports to ensure that all procedures, policies and controls are consistently followed at all times. Create and promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Ensure that all staff members successfully complete all required compliance and other certifications; provide assistance/coaching as necessary. Drive work unit/RC audits, SOX testing, and business resumption planning and exercises. Provide senior management and PSO Risk area with feedback and recommendations for mitigating potential risks and risk trends. BUDGET MANAGEMENT10% Create for approval by senior management, an operation budget. Manage the budget by providing meaningful budget variance explanations and anticipating changes that would affect the overall department performance. Knowledge, Skills, Abilities: Knowledge of financial services industry operation practices Strong clearly demonstrated leadership skills Ability to prepare, track and report budgets Education, Licensure, Experience: 6-8+ Years of Management experience required College degree with 7+ years of related on the job experience preferred Moderate experience in employee development processes

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.