Laboratory Services Manager

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Job description

Job Summary

Oversee complex customer presentations, implementations, and cost reduction initiatives. Focus given to revenue growth and operational effectiveness. Provide leadership to a team of associates in the form of coordinating daily activities, providing direction, and offering support and guidance in the functional areas related to outsourced service solutions such as: shipping, receiving, inventory management, chemical tracking, warehousing, glass wash, purchasing, desk top delivery, lab support services. Responsible for one or more customers in multiple states, GxP, as well as asset management, scientific services and collaboration with field sales team. Manage a team within a discipline or department, typically comprised of career/intermediate professionals or Supervisors.

* Supports Research Operations Division leader in scheduling planning, implementation, documentation, execution and follow-up related to laboratory initiatives.
* Prioritize and manage projects in alignment with business needs and partner priorities to ensure objectives and deliverables are achieved in a timely manner and in accordance to Key Performance Indicators (KPIs);
* Communicates and collaborates with key stake holders, division personnel, facility personnel, vendors, and other strategic support groups to facilitate and ensure successful implementation and completion of projects.
* Knowledgeable and capable of working with key stakeholder groups to coordinate activities including service resource assessments, operational excellence, quality program development, performance Improvement and key performance indicator development
* Develops and maintains strong working relationships with other operating groups within EH&S, IT, Procurement, Supply Chain, Research, Clinical and Production.
* Motivate, develop and manage a team of lab support resources responsible for delivering on-time, high quality laboratory support services including QC lab support, safety services, inventory management, chemical management, freezer management, sample management and other value add laboratory support services.
* Set team vision and strategy for evaluating, scaling and optimizing workflows
* Lead initiative teams with cross-functional stakeholders to drive operational improvements and overall business strategies
* Provide decision-ready data to support harmonization of laboratory support services across multiple facilities.

Qualifications:

* Bachelor's degree or above preferred but not required
* Project Management Professional certification preferred but not required
* Six Sigma Green or Blackbelt Certification preferred but not required
* Strong Computer and Communication Skills
* Experience with managing projects and process implementations across multiple teams and/or functions.
* 5+ years motivating, developing and managing teams in the laboratory space

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

EEO Statement

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

EEO is the Law

OFCCP EEO Supplement

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3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation