IT Systems Admin

Job description

renegade.bio is an agile team of science, technology, and logistics experts, mobilizing in the public interest to make fast, safe, regular diagnostic testing accessible to all.

In collaboration with other CLIA-certified labs, researchers, and organizations across the ecosystem of public health, we are working day and night with a singular goal: to bring cutting edge diagnostic assays to life.

Position Summary

The IT Systems Admin provides stellar on-site technical support to our clinical laboratories and staff. This position is a part of the team that provides 24/7 on-call technical and system administration support with hardware, software and various IT platforms.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide on-site technical support for laboratory and collection-site staff in a clinical environment
• Provide clear and concise instructions for documented common issues
• Conduct ad hoc training for various software packages
• Collaborate with tier 3 support personnel to solve complex issues
• Maintain documentation using ITGlue, Help Scout and related tools
• Document interactions and solutions in order to share with other personnel
• Participate in 24/7 on-call support schedule rotation
• Provide remote-on hands support to other personnel
• Performs problem solving and assistance on various software applications and hardware systems
• Provide sysadmin support for Apple/iOS, Windows, Chromebooks, Linux machines etc.
• Perform network troubleshooting, system backups, and routine technical assistance and maintenance duties
• Administer NinjaRMM
• Setup new computers and maintain inventory of various IT equipment
• Cross-train with other Team members as backup
• Support Google Cloud Platform, Google Enterprise and Google Identity Access management.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree from an accredited college or university; or equivalent education/experience in the computer science field.
• Excellent written and verbal communication of complex multistep procedures
• Exceptional interpersonal skills in order to sooth customers experiencing high stress situations.
• Experience with support request ticketing (HelpScout) software and the general workflow of support ticketing.
• Experience with Remote Management Tools (NinjaRMM)
• Minimum of 3 years with Apple/iOS/Mac, and Windows desktop operating systems, Linux knowledge is plus.
• Experience with common laptop, desktop and printer hands on support.
• General scripting experience on multiple operating systems (powershell preferred).
• Experience within a laboratory or healthcare setting.
• Familiarity with HIPAA/HITECH or similar data privacy regulations.
• Knowledge of system administration skills such as user and customer provisioning.
• Familiarity with Google Cloud platform, Google Enterprise and Google Identity Access management.
• A+, Network+, and Security+ certifications are a plus.

Shifts

Job Type: Full-Time

Daytime, Swing, Overnight, Weekend availability required

Onsite in our Oakland facility required

Experience

Bachelor's degree from an accredited college or university; or equivalent education/experience in the computer science field

3 Years Knowledge of Windows, Apple/iOS/Mac, Linux Systems

Google Cloud platform, Google Enterprise and Google Identity Access management.

 Compensation

$80-85k

Benefits (Medical, Dental, Vision)

PTO

401k

13 Paid Holidays