Lead Business Systems Analyst

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Job description

Please, no third parties. Permanent residents only.

Although local candidates are preferred, this position can be fully remote, hybrid, or fully onsite.

Company prefers this to be contract-to-hire, but direct-hire candidates will be considered.

Supervisory Responsibilities:

- Implement and streamline processes on an ongoing basis to increase productivity

- Regularly report status to upper management on assigned projects and tasks

- Regularly coach and mentor employees to advance their skills

- Assign work to employees and manage level of performance that will meet management expectations

- Proactively identify areas that can be automated to increase levels of efficiency

- Prevent and eliminate single points of failure through regular cross training and documentation

- Facilitate high level of inter/ intra team communication / coordination

- Escalate issues, concerns or blocks as appropriate for resolution

- Hold team accountable for commitments every Sprint and ensure retrospectives are performed to mitigate future gaps

- Proactively facilitate higher velocity and quality on an ongoing basis

- Serve as the back-up Scrum Master for all Enterprise activities and follow the Agile Methodology accordingly

- Ensure work items in TFS are organized and follow a consistent naming convention

- Ensure Service Desk tickets are completed within published service level agreements

- Ensure coding standards are followed and Peer Reviews are performed before new development is released to Production

- Develop team and employee goals in alignment IT objectives and larger organizational business objectives

- Take action that resolve conflicts in a fair and even-handed manner that results in resolution that is best for the organization

- Manage and mitigate risks, help establish sound process, track and report activities, set appropriate expectations with internal partners, and train personnel to provide consistent, sustainable support

- Ensure adequate coverage during employee absences to ensure support for business emergencies

- Drive an enterprise view for solutions and problem solving

- Manage multiple competing project priorities including support of Support Division initiatives

- Delegate assignments to employees (when appropriate) to maintain strategic focus while providing a sustainable level of service and efficiency.

- Embody, drive and consistently reinforce professional behaviors that align with established company core values.

- Facilitate orientation and training of new team members

- Audit team members time entries in TFS on a weekly basis to ensure timely entries and correct project IDs are assigned for accurate financial reporting

- Draft and email regular updates to internal customers using the required communication templates.

- Maintain inventory of Enterprise Services functions and activities to include "how to" instructions and names of back-ups.

Business Analysis Lead Responsibilities:

- Perform hands-on planning, gathering, documentation and maintenance of business requirements, including work flow analysis and process engineering

- Maintain a detailed understanding of business process purposes, dependencies and related systems

- As part of project initiation, document business "As-Is" process and ensure team has a detailed understanding

- Determine and execute the appropriate elicitation methods to research, define and document business processes

- Write clear, concise, consistent User Stories which accurately decompose high-level concepts and requirements into detailed, workable deliverables

- Provide detailed clarification of business requirements to developers, quality assurance engineers, vendors, etc. throughout project and/or development cycle

- Facilitate meetings with business to understand business processes and requirements. Ensure business remains focused on business needs rather than the solution.

- Drive full understanding of business needs before allowing the team to determine a solution

- Collaborate on the development of user acceptance test documentation and support their execution to ensure that requirements and quality objectives are satisfied for product owners

- Regularly update user instruction guides and publish in shared IT location

- Ensure meetings maintained focused on the topic at hand and prevent derailment

- Create clean and concise documentation that easily understandable for consumers at all levels

Knowledge, Skills and Abilities Required:

- Must have proven experience with managing software development groups and projects

- 5+ years of experience working in an IT leadership role

- Strong knowledge of Agile Methodology (Scrum, Sprint Planning, Product Backlogs, Sprint Backlogs) and TFS to manage Sprint Cycles (usage and reporting).

- Experience using Team Foundation Server (TFS) and Visual Studio (or similar tools)

- Proficient with the Office Suite Access, Visio, Word, Excel, and PowerPoint

- Experience using a ticketing system such as Footprints

- Must demonstrate expertise with a variety of SDLC concepts, practices, and procedures.

- Basic understanding of the Waterfall Methodology

Non-technical attributes:

- Ability to drive best practices for all development team roles

- Dependable and able to work independently to drive initiatives forward without detailed direction

- Excellent verbal and written communication skills

- Self-starter that can work well in a team environment

- Ability to proactively resolve issues with a positive attitude while keeping upper management informed

- Ability to develop enterprise ideas, and execute them in a highly collaborative environment

- Excellent oral, written, diagrammatic communication and presentation skills

- Health Insurance experience a plus

- Business Analyst and/or Scrum certifications are a plus

- Bachelors Degree or higher is preferred.

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