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Desktop Engineer

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Planet Technology

2021-12-03 09:03:50

Job location Palo Alto, California, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

Planet Technology is teaming up with a Palo Alto, CA area client to locate and bring on a Sr. Service Desk Engineer for a Direct-Hire Opportunity!


Exposure and experience with the following technology...

  • Vendor management, ordering of PC Equipment
  • Interfacing with 3rd Parties to resolve support issues
  • Microsoft Windows 10
  • Microsoft Office 365
  • PC Hardware & Peripherals (Dell / Lenovo)
  • PC Imaging and software deployment, Microsoft InTune
  • MDM Software - Apple iOS Configuration & Troubleshooting, Microsoft InTune
  • Active Directory, Group Policy, Exchange, and Office 365 Administration
  • Remote Access, VPN & VDI
  • Basic networking fundamentals
  • ServiceNow Ticketing System
  • Video Conferencing, ideally using Cisco Video Codec, Zoom and Microsoft Teams Technology
  • Cloud and on-premise bespoke application support
  • Cisco IP Telephony & Telephone PBX Administration

We are looking for someone with…

  • 3-5 years previous experience in a Production Support Role is critical
  • Strong customer service - displays commitment to resolving problems with a "can-do", customer-focused attitude
  • Experience working within an ITIL Environment
  • A team player with a good sense of humour; a reliable, motivated, proactive and extremely organized individual who exhibits a strong willingness to learn quickly in a demanding environment
  • Ability to work independently as well as manage team projects to a deadline
  • Ability to prioritize workloads, multitask and manage multiple competing deadlines
  • Flexible working hours along with the ability to work outside normal business hours on an as-needed basis
  • Proven ability to take ownership of issues and collaborate with a global team to achieve expedient resolution



Interested candidates should send a resume and brief cover letter to the attention of Chris Douglas at Planet Technology ()


Planet Technology offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.


Interactive Business Systems combined forces with Planet121, Planet Interactive, and WinterWyman's Technology and Software divisions to form Planet Technology. Planet Technology, part of The Planet Group, is a global staffing and recruitment firm that specializes in sourcing top talent for roles within the Core Technology, Enterprise Systems, and Creative & Digital sectors. Our holistic vetting and consultative approach ensure the highest level of satisfaction and service. Our team of specialized technology recruiters spans a range of industries but maintains a singular focus: connecting top-shelf core technology talent with unique opportunities across the globe.

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