Client Care Coordinator

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Job description

Experienced Case Manager with a background in Gerontology or Nursing wanted to support Home Care Case Management in the Pasadena area: $24-34/hour, some work from home opportunities, access to company vehicles, mobile phone allowance, with a comprehensive benefits package including healthcare, vacation and 401K with 4% match.

Home Instead Senior Care is a home care organization that specializes in companionship and personal care for seniors and special need patients residing in their private residence or in a facility. We are looking for CARING and COMPASSIONATE individuals to become a part of our Home Instead Pasadena family and join our mission of enhancing the lives of aging adults throughout our community.

Job Description:
The Home Care Case Manager position (i.e., Client Care Coordinator) performs a variety of duties that relate to client care including, but not limited to:

• Care consultations with potential clients and family members
• Utilizing consultative sales approach to determine each individual client's needs to provide solutions and create a tailored non-medical care plan
• Client/CAREGiver introductions and field support
• Community outreach and quality assurance
• Continuously evaluating the care plan through ongoing communications and visits with clients and their families to ensure high-quality care, client satisfaction and retention as well as opportunities to increase service hours

Primary Responsibilities:

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a care plan
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and consistent follow-ups with potential clients and families who have yet to commit to service
• Work with other team members to coordinate various aspects of a client's care
• On-Call Supervisor responsibilities at least one night per week
• Conduct client/CAREGiver introductions
• Create and maintain client and responsible party records documenting all quality assurance meetings
• Plan and execute routine quality assurance visit
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through the quality assurance program
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issue as well as receiving the services needed
• Support community outreach and marketing initiatives to increase brand awareness
• Manage Lead CAREGiver activities to support the quality assurance program
• Conduct training classes on relevant senior topics with clients & CAREGivers

Qualifications:

• Must have a Masters degree in Gerontology, MSW or a nursing degree/license (LVN or higher)
• Required to have a minimum of 2 years of case management experience in client care in a medical or non-medical setting.
• Must have the ability to present a professional appearance and demeanor.
• Must be patient and congenial.
• Must have computer skills and be proficient in Microsoft Office Suite.
• Must be fluent in English, able to communicate information efficiently, possess strong work ethic, multi-task, able to follow through and complete assigned tasks.
• Must be a good listener, detail oriented, and the ability to prioritize tasks effectively.
• Applicant should be flexible and be available to work weekends and evenings as needed.
• Must have a valid driver's license, reliable car and car insurance.
• Bilingual is a plus.

This is a full time position requiring availability on one weekend day. Find out more about this fulfilling career opportunity with Home Instead Senior Care Pasadena at or call today!

Each Home Instead franchise is independently owned and operated.